Operational Workforce Planning Expert

hace 1 semana


Bogotá, Bogotá D.E., Colombia Ten Group A tiempo completo

Company Overview: Ten Group is a leading service provider with a global presence. We strive to deliver exceptional customer experiences while maintaining operational efficiency.

About the Role: We are seeking an experienced Operational Workforce Planning Expert to join our team. This individual will play a crucial role in ensuring the reliability and consistency of our 24/7 services through effective staffing and planning strategies.

Job Description: As an Operational Workforce Planning Expert, you will be responsible for providing data-driven insights to support short-term and long-term forecasting needs. You will analyze data and Service Level Agreements (SLAs) to ensure optimal scheduling and resourcing. Additionally, you will develop and maintain rota rules, provide break schedules, and ensure compliance with local laws and regulations.

Key Responsibilities:

  • Provide accurate and timely workforce planning and optimization recommendations.
  • Analyze data to identify trends and areas for improvement in resource utilization.
  • Develop and maintain complex scheduling models to meet business requirements.
  • Ensure high visibility of forecasting approaches and changes required to meet forecasts.
  • Collaborate with cross-functional teams to implement process improvements.

Requirements:

  • Strong understanding of workforce planning principles and industry-leading WFM platforms.
  • Excellent analytical and problem-solving skills with experience using Microsoft Excel.
  • Fluent English language skills.
  • Bachelor's degree or equivalent experience.

Estimated Salary**: $80,000 - $110,000 per annum, depending on location and experience.

Benefits: Our comprehensive benefits package includes competitive compensation, opportunities for professional growth, and a dynamic work environment that values diversity and inclusion.



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