Global Contact Center Manager

hace 5 días

Sabanalarga, Atlántico, Colombia UnifyCX A tiempo completo

UnifyCX is looking for a seasoned Senior Operations Manager to lead the operations of our global contact centers. With a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines, we offer personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide.

This role requires a leader who can oversee the day-to-day and strategic operations of multiple accounts, driving performance and results while partnering with departments and client success managers. To succeed, you must have:

  • 5+ years of experience in operations management
  • Strong analytical and problem-solving skills
  • Excellent leadership and management abilities
  • Ability to work independently and as part of a team
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office package
  • Experience in Six Sigma methodology preferred

We are an emerging Global Business Process Outsourcing company committed to innovation and delivering exceptional customer experiences through advanced AI technologies.

  • Manager of Business Processes

    hace 6 días

    Sabanalarga, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    About UnifyCX:We are a global business process outsourcing company dedicated to delivering personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. With a strong presence in several countries, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for...

  • Strategic Operations Manager

    hace 7 días

    Sabanalarga, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    About Us:At UnifyCX, we are a global business process outsourcing company with a strong presence in several countries. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide.We leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our...

  • Strategic Operations Leader

    hace 6 días

    Sabanalarga, Atlántico, Colombia UnifyCX A tiempo completo

    We are seeking a highly skilled Senior Operations Manager to join our team at UnifyCX. Our company is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines.We provide personalized contact centers, business processing, and technology outsourcing solutions...

  • Senior Client Services Director

    hace 5 días

    Sabanalarga, Atlántico, Colombia UnifyCX A tiempo completo

    UnifyCX seeks a highly accomplished Senior Operations Manager to join our team and contribute to our continued growth and success. Our company provides personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide, with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the...

  • Assistant Manager

    hace 5 días

    Sabanalarga, Atlántico, Colombia Sagility A tiempo completo

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...

  • Operations Excellence Leader

    hace 7 días

    Sabanalarga, Atlántico, Colombia GlowTouch Technologies A tiempo completo

    About UnifyCX:As a leading Global Business Process Outsourcing company, we offer personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. With a strong presence in several countries, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our...

  • Lead Product Manager

    hace 4 semanas

    Sabanalarga, Atlántico, Colombia Formula A tiempo completo

    Formula.Monks, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.About The RoleAs a Lead Product Manager, you'll...

  • Sales Development Representative

    hace 2 semanas

    Sabanalarga, Atlántico, Colombia Bairesdev A tiempo completo

    At BairesDev, we've been leading the way in technology projects for over 15 years.We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...

  • Erp / Crm Data Analyst - Remote Work

    hace 4 semanas

    Sabanalarga, Atlántico, Colombia Bairesdev A tiempo completo

    At BairesDev, we've been leading the way in technology projects for over 15 years.We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...

  • Press And Pr Manager

    hace 4 semanas

    Sabanalarga, Colombia Bairesdev A tiempo completo

    En BairesDev llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley.Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.Al postularte a esta vacante, estarás dando el primer...

  • Lead Product Manager

    hace 4 semanas

    Sabanalarga, Colombia Formula.Monks A tiempo completo

    Formula.Monks, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries. About The Role As a Lead Product Manager,...

  • Erp / Crm Data Analyst - Remote Work

    hace 4 semanas

    Sabanalarga, Colombia Bairesdev A tiempo completo

    At BairesDev, we've been leading the way in technology projects for over 15 years.We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position,...