Service Experience Representative

hace 5 días


Cali, Valle del Cauca, Colombia Wear The Shield A tiempo completo

About the Position

We are seeking a Service Experience Representative who is passionate about delivering exceptional customer support through voice and non-voice channels. If you excel at problem-solving, enjoy engaging with customers, and thrive in a fast-paced environment, this opportunity may be for you.

Key Responsibilities

  • Provide timely and effective solutions to customer inquiries via phone, live chat, and email.
  • Address customer concerns and provide professional support using excellent problem-solving skills.
  • Maintain accurate records of customer interactions to ensure seamless service.
  • Collaborate with internal teams to escalate and resolve complex concerns.

Required Skills and Qualifications

  • Strong English communication skills (written and spoken).
  • At least one year of customer service experience, preferably in a voice or blended role.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Ability to multitask and adapt to a dynamic work environment.

Benefits and Perks

  • Competitive pay: $3-4 USD per hour.
  • Annual salary increases and performance-based bonuses.
  • Health benefits, including dental coverage.
  • Work-from-home flexibility with a supportive team.
  • Paid time off and year-end bonuses to reward your hard work.
  • Ongoing training and career development opportunities.


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