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Philips is dedicated to providing innovative health technology solutions that improve people's lives.
About the PositionWe are seeking an experienced Customer Service Technologist to join our team in Bogota and Medellin. This role involves delivering exceptional technical support to customers, ensuring their needs are met through efficient issue resolution.
Your Key Accountabilities- Provide expert technical support to customers, upholding our regulatory standards.
- Manage customer requests and problems efficiently across multiple channels.
- Maintain comprehensive service records, detailing diagnostics, resolutions, and case statuses within our service management system.
- Owning customer cases ensures that essential knowledge and diagnostics are captured for successful first-time resolution at site visits.
- Escalating customer service issues requires providing detailed descriptions of resolution/troubleshooting steps taken during standard service delivery processes.
- Effective complaint handling involves addressing customer concerns, capturing information accurately, and facilitating timely follow-up.
- Proven experience in incident resolution and ticket management.
- Expertise in HIS and PACS systems.
- Technical skills in OS (Windows Server 2008-2019).
- Fundamental understanding of networking concepts (VLAN, load balancer, switches).
