Digital Policy Advisor

hace 7 días

Medellín, Antioquia, Colombia TaskUs A tiempo completo

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.

We serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally.

We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

The idea behind creating a different breed of Business Processing Outsourcing (BPO) was to master consistency in an ever-changing world. At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency.

What We Offer:

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Digital Policy Advisor Role

As a Digital Policy Advisor, you will act as a pillar to client policies and our frontline. You will liaise directly with the clients and your direct leader to discuss policy changes and ensure that changes are reasonable and appropriate and cascaded to our frontline.

You will also make sure to appropriately partner with your leadership prior to implementing, reviewing, and monitoring - to guarantee full compliance according to the terms and agreements of our SOW with Client(s).

Responsibilities

  • Create, execute monthly Team Leader, Client Analyst, and Learning Experience Policy Assessments for responsible verticals to help bridge gaps and identify possible Policy Gaps
  • Escalate issues and inefficiencies impacting operations productivity or quality and identify process/system/tool/policy improvement opportunities
  • Support 'Team Leader, Rater, Learning Experience' in communicating process and policy changes effectively to operations teams
  • Become knowledgeable about community standards and respond to Teammate inquiries and clarification questions with high quality, speed, empathy, and accuracy
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Show strong interpersonal skills, verbal and written communication skills, and most importantly empathy
  • Display a strong bias to doing what's right for the platform's integrity to support client's mission
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of advertisers

Salary Estimate: $60,000 - $80,000 per annum

Location: Flexible work arrangements available worldwide

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