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At United Parcel Service Of America, we're committed to delivering exceptional service to our customers. As a Customer Support Specialist, you'll play a critical role in handling incoming communications from account executives and other representatives regarding technical and procedural issues for our supported applications.
Job Description:
Key Responsibilities:
- Troubleshoot and Resolve Issues: Respond to customer requests by applying understanding and knowledge of supported systems and products.
- Provide Accurate Information: Maintain up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers.
- Meet Performance Targets: Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards.
Requirements:
- Education: Students in the final years, Technologist or Professional in Systems Engineering or related careers.
- Technical Skills: Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred.
- Communication Skills: Excellent written and verbal communication skills - Preferred.
- Experience: Minimum of 3 months helpdesk/call center experience.
