Customer Support Specialist Position

hace 1 semana


Medellín, Antioquia, Colombia ApproveMe, LLC. A tiempo completo

Job Overview

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We are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, resolving issues in a timely and efficient manner, and working closely with our development team to identify and implement improvements.

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Responsibilities

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  • Provide exceptional customer support via email, phone, and chat
  • Respond to customer inquiries in a timely and professional manner
  • Analyze and resolve customer complaints and issues
  • Work closely with the development team to identify and implement improvements to our product
  • Stay up-to-date with industry trends and developments to provide the best possible support

Requirements

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  • 2+ years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong knowledge of WordPress and its ecosystem
  • Experience with AI-powered tools and platforms

What We Offer

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  • A competitive salary and benefits package
  • The opportunity to work with a talented and passionate team
  • Professional development and growth opportunities
  • A dynamic and supportive work environment


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