Mid-Level Customer Service Representative
hace 2 semanas
About the Role
We are seeking a dedicated and experienced Mid-Level Customer Service Representative to join our team in Medellín, Colombia.
This role requires someone who is proactive, solutions-oriented, and committed to providing exceptional service. The ideal candidate will have a proven track record in customer support, with at least 2-4 years of relevant experience, strong communication skills, and the ability to handle complex customer interactions.
Key Responsibilities
- Manage incoming phone calls and address customer inquiries efficiently and professionally.
- Identify and assess customers' needs to achieve high levels of satisfaction and resolve issues.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.
Requirements and Skills
- Proven customer support experience or experience as a Client Service Representative (2-4 years preferred).
- Strong phone contact handling skills and active listening abilities.
- Customer-oriented with the ability to adapt and respond to various customer personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent.
About Sworkz
Sworkz is a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. We launched in November 2021, with a long-term goal to match US businesses' growth with positive impact. Our work environment is creative, where ideas are welcome, leaders are eager to help you grow, and co-workers will support you every step of the way.
What We Offer
- A full-time position with a competitive salary: $25,000-$35,000 per year.
- A Monday-to-Friday schedule, weekends off.
- 47 hours per week contrato indefinido.
- Free PAC Sura and Free Body Tech gym membership.
- Full paid training.
- A USA calendar and USA Client Shift.
- Onsite in Medellín, Mall Vizcaya.
Language: English C1 required.
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