Mid-Level Customer Service Representative

hace 2 semanas


Medellín, Antioquia, Colombia S-workz A tiempo completo

About the Role

We are seeking a dedicated and experienced Mid-Level Customer Service Representative to join our team in Medellín, Colombia.

This role requires someone who is proactive, solutions-oriented, and committed to providing exceptional service. The ideal candidate will have a proven track record in customer support, with at least 2-4 years of relevant experience, strong communication skills, and the ability to handle complex customer interactions.

Key Responsibilities

  • Manage incoming phone calls and address customer inquiries efficiently and professionally.
  • Identify and assess customers' needs to achieve high levels of satisfaction and resolve issues.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate methods and tools.
  • Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.

Requirements and Skills

  • Proven customer support experience or experience as a Client Service Representative (2-4 years preferred).
  • Strong phone contact handling skills and active listening abilities.
  • Customer-oriented with the ability to adapt and respond to various customer personalities.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • High school diploma or equivalent.

About Sworkz

Sworkz is a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. We launched in November 2021, with a long-term goal to match US businesses' growth with positive impact. Our work environment is creative, where ideas are welcome, leaders are eager to help you grow, and co-workers will support you every step of the way.

What We Offer

  • A full-time position with a competitive salary: $25,000-$35,000 per year.
  • A Monday-to-Friday schedule, weekends off.
  • 47 hours per week contrato indefinido.
  • Free PAC Sura and Free Body Tech gym membership.
  • Full paid training.
  • A USA calendar and USA Client Shift.
  • Onsite in Medellín, Mall Vizcaya.

Language: English C1 required.



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