Customer Service Representative

hace 3 semanas


Medellín, Antioquia, Colombia Solvo global A tiempo completo
Customer Service Representative

Solvo Global is revolutionizing how North American companies engage with talented nearshore employees using AI-powered tools. Solvo offers cost-effective remote talent across 50+ industry specialties to U.S. and Canadian businesses. Solvo ensures seamless communication with employees fluent in English, matching the clients' time zone for optimal collaboration and oversight. With a focus on exceeding client expectations, Solvo aims to enhance productivity, adaptability, and deliver impactful results.

Key Responsibilities

As a Customer Service Representative at Solvo Global, you will be responsible for providing exceptional customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience on a daily basis. Your strong verbal and written communication skills will enable you to effectively interact with clients, while your ability to multitask and problem-solve efficiently will help you to resolve complex issues in a timely manner.

Requirements

To succeed in this role, you will need to possess excellent customer service and customer experience expertise, as well as strong verbal and written communication skills. You will also need to be able to multitask and problem-solve efficiently, with experience in a similar role or customer-facing position being advantageous. Additionally, fluency in English is required, with additional languages being a plus. Experience with CRM software is also beneficial.

About Solvo Global

Solvo Global is a leading provider of cost-effective remote talent across 50+ industry specialties to U.S. and Canadian businesses. With a focus on exceeding client expectations, Solvo aims to enhance productivity, adaptability, and deliver impactful results. By joining our team, you will have the opportunity to work with a dynamic and innovative company that is revolutionizing the way North American companies engage with talented nearshore employees.

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