Transformation Specialist

hace 9 horas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Job Summary:

Scotiabank is seeking a highly skilled Transformation Specialist to join our team in Bogotá or work remotely from the comfort of their Home-Office. As a key member of our ScotiaTech hub, you will play a vital role in driving Change Management operations globally, ensuring the effective planning, testing, and implementation of technology changes in production.

Key Responsibilities:

  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Support the daily operation of Change Management operations to ensure good execution and compliance, and identify any non-compliance concerns.
  • Apply working conceptual and practical knowledge in a technical discipline, understand standards, and mitigate issues and deviations from these standards.
  • Actively pursue effective and efficient operations of your respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Support the design and delivery of both training programs and process improvement initiatives.
  • Act as initial triage and provide 1:1 user support to Change Management users, including troubleshooting issues, answering queries, and guiding users through processes, features, and functionalities of ITSM tools.

Requirements:

  • Diploma/Certificate or Bachelor's degree in computer science or equivalent.
  • English fluency required, Spanish ability a plus.
  • Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected.
  • English level B1+.

Benefits:

  • We offer an inclusive, positive work environment and competitive benefits.
  • At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Estimated Salary: $50,000 - $70,000 per year, depending on experience and qualifications.

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