Salesforce Systems Architect

hace 2 días

Colombia Shorelight A tiempo completo

About Us



Shorelight is a leading provider of international education solutions. We work closely with top-ranked American universities to develop innovative programs and services that help students thrive globally.



Job Overview

The Salesforce System Administrator plays a crucial role in maximizing the efficiency and potential of our Salesforce and Enterprise systems. This position involves working directly with internal stakeholders to understand their needs, administer, support, and enhance the system accordingly. As the main point of contact for users, it's essential to stay up-to-date on new releases and AppExchange solutions while promoting adoption.



Essential Functions

Salesforce Administration




  • Monitor, triage, and address incoming user requests using the IT Support Portal
  • Identify technical challenges and troubleshoot issues by devising immediate and long-term solutions
  • Configure and maintain custom objects, page layouts, data validation rules, flows, approval processes, and installed packages
  • Facilitate data imports, database de-duping, and cleanups
  • Manage the integration of connected applications and packages, including Marketo, Conga, Adobe Sign, In-house Admissions Portal, Formstack, and FormAssembly
  • Engage with business stakeholders to gather and analyze requirements as well as propose solutions that leverage SFDC functionality
  • Translate approved solutions into actionable deliverables within the respective systems, ensuring high levels of quality, accuracy, and process consistency
  • Monitor Salesforce releases and efficiently deploy new features from testing to production
  • Create and maintain user roles, profiles, and hierarchies
  • Evaluate data integrity and system security by continually adopting Salesforce best practices
  • Monitor usage and provide guidance to users or groups needing assistance
  • Develop and update process documentation and field maps


Security




  • Comply with Shorelight Written Information Security Policy and all other Shorelight Information Security Policies and Procedures
  • Take responsibility for any Shorelight assets assigned to you
  • Promptly report any security events, incidents, or weaknesses to Shorelight Security


Minimum Qualifications

We require at least 2+ years of Salesforce administration experience and a Salesforce Administrator ADM-201 certification. Additionally, we expect:




  • In-depth knowledge of the standard capabilities of SFDC
  • Experience with SFDC integrations with external systems
  • A strong reporting background using standard reporting tools
  • Fluency in English, both written and spoken
  • The ability to articulate ideas clearly and understand complex instructions


Preferred Qualifications

A Bachelor's degree in computer science, information technology, or a related field is desirable. A Salesforce Administrator ADM-301 certification and deep familiarity with cloud-based and SAAS applications in a business environment are also preferred.



This is an exciting opportunity to join our team as a Salesforce System Administrator. The estimated salary range for this position is $110,000 - $140,000 per year, based on location and experience. To apply, please submit your application with a resume and cover letter through the Shorelight Careers page. A background check will be required as part of the hiring process. Shorelight is an Equal Opportunity Employer.

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