Technical Assistant

hace 1 semana

Bogotá, Bogotá D.E., Colombia GP Strategies A tiempo completo

GP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development programs help organizations achieve meaningful change through their people.

With a global presence and over 6,000 clients, we deliver innovative consulting, learning services, and talent technology solutions. Our extensive network of learning experts is dedicated to helping organizations transform through their people.

The Technical Assistant role is a key part of our diagnostic support team. You will work closely with our authorized service network to provide technical support and guidance on complex diagnoses. Your main objective will be to provide timely and effective support to our clients.

Main Activities:

  • Respond to diagnostic requests from our authorized service network.
  • Keep our online system up to date.
  • Maintain response times within our brand's parameters.
  • Escalate difficult-to-solve cases that pose a risk to users or have legal implications.
  • Participate in technical meetings.
  • Manage our training center's diagnostic equipment.
  • Suggest suitable repairs while keeping costs under control.

Key Skills:

  • Ability to work in an organized and methodical manner.
  • Self-management.
  • Up-to-date technical knowledge.
  • Responsibility.
  • Ability to interact with different types of clients.
  • Ability to interact in a professional manner.
  • Ability to work under pressure.
  • Proactivity.
  • Ability to communicate technically and socially, both orally and in writing.
  • Knowledge of English and Portuguese (oral and written).

At GP Strategies, we value diversity and inclusivity. Our culture focuses on performance, respect, fairness, and collaboration. We support our employees, regardless of their background or location, because we believe that everyone has valuable perspectives and approaches. This is how great ideas are born, enabling us to work smarter.

GP Strategies is committed to being an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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