Cybersecurity Expert Professional

hace 1 mes


Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

Job Summary


We are seeking a highly skilled Cybersecurity Expert Professional to join our team in Colombia. As a key member of our Technical Support Consultant team, you will be responsible for providing expert guidance and support to customers on cybersecurity-related issues.



About Us

SupportYourApp is a leading provider of secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we have established ourselves as an industry leader in premium outsourced customer support.



Salary

The estimated salary for this role is $45,000 - $60,000 per annum, depending on experience.



Job Description

As a Cybersecurity Expert Professional, your primary responsibilities will include:



  • Acting as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally;
  • Identifying and classifying email phishing;
  • Monitoring and managing the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA's;
  • Providing expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction;
  • Assisting in documenting customer interactions and common solutions to improve knowledge sharing within the team;
  • Collaborating with T2 and SOC Analysts to contribute to cybersecurity incident management.


Required Skills and Qualifications

To be successful in this role, you will need:



  • Excellent English language skills (at least C1 for both spoken and written);
  • Knowledge of cybersecurity concepts and email phishing;
  • Experience in technical/customer support (preferably in the cybersecurity field);
  • Strong troubleshooting skills;
  • Customer-oriented and responsible attitude.


Benefits

As a valued member of our team, you can expect:



  • Flexible schedule;
  • Opportunity to work remotely;
  • Creative and unique art offices;
  • Inclusive international environment;
  • Compensation in USD;
  • Good bonuses for referring friends;
  • Paid intensive training and probation;
  • Mind-blowing corporate events and social activities;
  • Work-life balance;
  • Responsive management interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development.


Others

We welcome people with various backgrounds and experiences. If you are passionate about making a meaningful impact in the ever-evolving landscape of cybersecurity, please send your CV in English, pointing out your outstanding skills.



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