LiveU Solutions Expert
hace 3 semanas
At LiveU, we're driving the live video revolution, providing seamless live streaming for TV, mobile, online, and social media. As a key member of our team, you'll play a crucial role in helping our customers harness the power of high-quality, real-time video.
About the RoleThe Solutions Engineer at LiveU supports our LatAm Sales division by demystifying complex subjects and bridging the gap between our products and customer needs. With expertise in our solutions and exceptional communication skills, you'll ensure that our customers' technical requirements are met, and our EcoSystem can be seamlessly integrated into their workflows.
Key Responsibilities- Lead the technical sales process, understanding and translating customer needs into actionable technical requirements.
- Prioritize and manage customer interactions during the pre-sales process, acting as the primary technical point of contact.
- Collaborate with customers to identify and address technical challenges through a solutions-based approach.
- Analyze and manage accounts in active demo/PoC status, ensuring timely completion and satisfactory outcomes.
- Maintain and develop expertise in all LiveU products, serving as a Subject Matter Expert (SME).
- Develop comprehensive workflow drawings reflecting pre-sales designs and eventual as-built states.
- Provide on-site and remote support for LiveU software and hardware solutions, including installation, deployment, and troubleshooting.
- Deliver training sessions for customers and partners, adapting to their specific needs.
- Closely collaborate with Customer Success Managers after sale closure, fostering continued success and satisfaction.
- Proficiency in IT, telecommunications, computer systems, media streaming, and video encoding technologies.
- Bachelor's degree in business or an IT-related field, or equivalent experience.
- Excellent communication, presentation, and time management skills, with ability to adapt to diverse situations.
- Familiarity with AutoCAD, Visio, Lucid platform, and MS Office suite.
- Ability to travel up to 50% of the time for trade shows and customer visits, possessing a valid passport and flexible travel schedule.
- Fluency in Spanish and English.
Estimated Salary: $80,000 - $120,000 per year, depending on location and experience.
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