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Team Supervisor
hace 2 meses
About TaskUs: TaskUs is a leading provider of outsourced digital services and innovative customer experience solutions for rapidly growing technology firms. Our mission is to assist clients in representing, safeguarding, and expanding their brands. Utilizing a cloud-based framework, we cater to clients across the most dynamic sectors, including social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Our People First culture has empowered TaskUs to grow its workforce to approximately 45,000 employees worldwide. Currently, we operate in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
TaskUs originated from a singular, exceptional idea to redefine Business Process Outsourcing (BPO). We recognize that fostering growth for our partners necessitates a culture of continuous evolution, embracing new technologies, and being prepared to tackle challenges promptly while maintaining consistency in a fluctuating environment.
What We Offer: At TaskUs, we prioritize the well-being of our employees by providing competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in the various departments we have established, such as Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive atmosphere and the positive impact we have on the community. Furthermore, we actively promote internal mobility and professional development at every stage of an employee's career within TaskUs.
As a Team Leader, your role will involve offering mentorship, guidance, and career development to your team members. We seek only the most qualified candidates, as we are dedicated to maintaining a high standard of excellence. Your focus will be essential as you envision the responsibilities of a Team Leader.
You will establish escalation channels based on mutually agreed-upon procedures. Leading a high-performing team through an exciting transition, you will enhance problem-solving, critical thinking, analytical, and technical skills, enabling the department to devise deeper, more scalable solutions. You will set team objectives and collaborate with direct reports on strategies for execution, measuring progress, and sharing outcomes. Additionally, you will identify actionable insights, propose recommendations, and influence team strategy through effective communication.
Do you possess the qualifications to excel as a Team Leader?
Requirements:
- Minimum of 1 year of relevant people management experience in the BPO or call center sector
- Strategic thinker with strong analytical and creative problem-solving abilities
- Experience in formulating and executing action plans
- Comprehensive understanding of customer confidentiality standards
- Performance Management Advanced Coaching Structure (Impact)
- Proficient in English (B2 level)
- Performance Management expertise
- Advanced skills in team engagement
- Development Structure knowledge
- Skills in Teammate Engagement Planning & Execution, with and without a budget
- Responsible for ensuring consistent KPI achievement and innovative problem-solving (e.g., CSAT, QA, NPS, FCR)
- Involved in interviewing team members and promoting departmental culture
Job Expectations:
- This position will be based on-site at one of our offices.
- Team Leaders should maintain an open and flexible schedule, as operational hours depend on client needs.
Competencies:
- Communication Skills
- Leadership
- Problem-Solving
- Conflict Resolution
- Performance Management
- Client Management
- Time Management
- Training & Development
- Adaptability
- Emotional Intelligence
About TaskUs
TaskUs (NASDAQ: TASK) is a premier provider of outsourced digital services and next-generation customer experience for innovative technology companies, assisting clients in representing, protecting, and growing their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming, food delivery, and ride-sharing.
If you thrive in a dynamic environment and enjoy collaborating with enthusiastic, high-achieving individuals, you will find a fulfilling career with us.
TaskUs is an equal-opportunity employer.
How We Partner To Protect You: TaskUs will never solicit money from you during your application process nor require any form of payment to proceed. Please ensure that you communicate only with authorized TaskUs recruiters.
DEI: At TaskUs, we believe that innovation and high performance stem from diverse backgrounds. We welcome applicants from all walks of life. Our commitment to inclusive and equitable practices is fundamental to our business. TaskUs is dedicated to providing equal access to opportunities. If you require reasonable accommodations during the hiring process, please inform us.
We encourage you to explore all TaskUs career opportunities and apply through the provided URL.
