Helpdesk Specialist

hace 6 días

Colombia Lean Tech A tiempo completo
Job Title: Helpdesk Specialist

Lean Tech is seeking a skilled Helpdesk Specialist to join our team. As a Helpdesk Specialist, you will be responsible for providing technical support to our customers, resolving issues, and ensuring a positive user experience.

Key Responsibilities:
  1. Provide technical support to customers via phone, email, or chat.
  2. Resolve technical issues in a timely and efficient manner.
  3. Document and track customer interactions and issues.
  4. Collaborate with internal teams to resolve complex issues.
  5. Stay up-to-date with the latest technologies and trends.
Requirements:
  1. 1 year of experience in Information Technology.
  2. Experience with ticketing systems, such as Zoho.
  3. Understanding of the Software Development Life Cycle (SDLC).
  4. Basic understanding of coding principles, automation, and testing applications.
  5. Experience with Windows-based operating systems, Microsoft Office systems, and setups.
  6. Experience with Office 365 and Jira.
  7. Bachelor's Degree in Information Technology or a related field.
Soft Skills:
  1. Troubleshooting.
  2. Attention to detail.
  3. Communication skills - verbal and written.
  4. Customer Service Orientation.
  5. Problem analysis and problem-solving.
  6. Planning and organizing.
  7. Decision-making.
  8. Teamwork.
  9. Ability to share ideas.
About Lean Tech:

Lean Tech is a rapidly expanding organization with a powerful tech workforce. We offer professional development opportunities, a collaborative work environment, and career path and mentorship programs. Join us and contribute to shaping the data landscape within a dynamic and growing organization.

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