Facility Operations Coordinator
hace 3 semanas
Role Overview: We are seeking a highly organized and detail-oriented Facility Assistant to join our team in Bogotá, Colombia. The successful candidate will be responsible for coordinating the Service Desk, ensuring the delivery of high-quality services, and providing support for events and planning.
Key Responsibilities:
- Administer the Service Desk, including all related systems and ticket management.
- Ensure adherence to service level agreements and quality standards.
- Provide support for event planning and execution.
- Implement technological systems to support the generation of required reports.
- Generate proactive tickets based on service requests identified by the IFM team.
- Achieve timely follow-up and closure of preventive and corrective maintenance activities.
- Prepare metric reports to identify problems and opportunities for improvement.
- Report monthly achievements and performance results to management.
- Develop and execute action plans to improve service results.
- Investigate and implement service improvements to meet changing environment and client needs.
- Maintenance of vendor performance and provision of feedback as needed.
Requirements:
- 2-4 years of experience in a similar role.
- Advanced knowledge of Microsoft Office, particularly Excel.
- Excellent verbal and written communication skills.
- Ability to work effectively in a team and independently.
- Ability to manage multiple tasks and priorities in a dynamic environment.
- Continuous improvement and problem-solving oriented.
- Knowledge of service ticket management systems is an advantage.
- Knowledge of Facility Management is an advantage.
Location: On-site - Bogota, COL
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