Facility Operations Coordinator

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Jones Lang LaSalle Incorporated A tiempo completo

Role Overview: We are seeking a highly organized and detail-oriented Facility Assistant to join our team in Bogotá, Colombia. The successful candidate will be responsible for coordinating the Service Desk, ensuring the delivery of high-quality services, and providing support for events and planning.

Key Responsibilities:

  • Administer the Service Desk, including all related systems and ticket management.
  • Ensure adherence to service level agreements and quality standards.
  • Provide support for event planning and execution.
  • Implement technological systems to support the generation of required reports.
  • Generate proactive tickets based on service requests identified by the IFM team.
  • Achieve timely follow-up and closure of preventive and corrective maintenance activities.
  • Prepare metric reports to identify problems and opportunities for improvement.
  • Report monthly achievements and performance results to management.
  • Develop and execute action plans to improve service results.
  • Investigate and implement service improvements to meet changing environment and client needs.
  • Maintenance of vendor performance and provision of feedback as needed.

Requirements:

  • 2-4 years of experience in a similar role.
  • Advanced knowledge of Microsoft Office, particularly Excel.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a team and independently.
  • Ability to manage multiple tasks and priorities in a dynamic environment.
  • Continuous improvement and problem-solving oriented.
  • Knowledge of service ticket management systems is an advantage.
  • Knowledge of Facility Management is an advantage.

Location: On-site - Bogota, COL



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