Strategic Operations Manager
hace 1 mes
At Solvo Global SAS, we seek a dynamic leader to fill the role of Strategic Operations Manager. This position is perfect for an individual who excels in driving excellence in customer service, thriving in fast-paced environments and motivating teams to achieve their best.
- Leadership Excellence: Provide strong leadership and mentorship to a team of customer service representatives, fostering a positive and motivated work environment that aligns with our company values.
- Performance Optimization: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching to ensure top-notch service delivery and meet key performance indicators (KPIs).
- Training and Development: Conduct initial and ongoing training to equip your team with the skills and knowledge they need to excel in their roles and contribute to the company's growth.
- Conflict Resolution: Handle and resolve conflicts effectively, promoting a culture of teamwork and collaboration among team members and ensuring seamless communication with clients.
- Operational Efficiency: Ensure the team meets or exceeds KPIs and service level agreements (SLAs), optimizing workflow and resource allocation for maximum productivity and efficiency.
- Quality Assurance: Implement and maintain quality assurance processes to ensure service quality and compliance with client requirements, upholding the highest standards of professionalism.
- Client Relations: Act as the primary point of contact for client communication and escalations, building and maintaining strong client relationships based on trust, reliability, and excellent service.
- Compliance and Security: Ensure adherence to all relevant compliance and security protocols, maintaining confidentiality and integrity in handling sensitive information and adhering to data protection regulations.
- Collaborative Environment: Be part of a team that values collaboration, innovation, and continuous improvement, offering opportunities for professional development and career advancement.
- Growth Opportunities: We invest in our employees' growth and offer opportunities for career advancement, providing comprehensive benefits and competitive compensation.
- Competitive Benefits: Enjoy a comprehensive benefits package that includes health insurance, paid time off, and other perks, reflecting our commitment to employee well-being and satisfaction.
We are looking for a highly skilled and experienced individual to join our team as a Strategic Operations Manager, responsible for leading a team of customer service representatives and ensuring exceptional service delivery. Our ideal candidate will have a proven track record of driving excellence in customer service, leveraging their expertise to optimize team performance and drive business growth.
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Bucaramanga, Santander, Colombia LatamCent A tiempo completo{"h1": "Account Manager Position Overview","p": "At Flxpoint, we are seeking a skilled Account Manager to manage contracts and financial changes for our customers. This role involves annual renewals, upgrades/downgrades, cancellations, and upsell opportunities for a large portfolio of accounts.Key Responsibilities:","ul": [{"li": "Own sales and upgrade...
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