Strategic Operations Manager

hace 1 mes


Bucaramanga, Santander, Colombia Solvo Global SAS A tiempo completo

At Solvo Global SAS, we seek a dynamic leader to fill the role of Strategic Operations Manager. This position is perfect for an individual who excels in driving excellence in customer service, thriving in fast-paced environments and motivating teams to achieve their best.

  • Leadership Excellence: Provide strong leadership and mentorship to a team of customer service representatives, fostering a positive and motivated work environment that aligns with our company values.
  • Performance Optimization: Set clear performance expectations, monitor team performance, and provide regular feedback and coaching to ensure top-notch service delivery and meet key performance indicators (KPIs).
  • Training and Development: Conduct initial and ongoing training to equip your team with the skills and knowledge they need to excel in their roles and contribute to the company's growth.
  • Conflict Resolution: Handle and resolve conflicts effectively, promoting a culture of teamwork and collaboration among team members and ensuring seamless communication with clients.
  • Operational Efficiency: Ensure the team meets or exceeds KPIs and service level agreements (SLAs), optimizing workflow and resource allocation for maximum productivity and efficiency.
  • Quality Assurance: Implement and maintain quality assurance processes to ensure service quality and compliance with client requirements, upholding the highest standards of professionalism.
  • Client Relations: Act as the primary point of contact for client communication and escalations, building and maintaining strong client relationships based on trust, reliability, and excellent service.
  • Compliance and Security: Ensure adherence to all relevant compliance and security protocols, maintaining confidentiality and integrity in handling sensitive information and adhering to data protection regulations.
  • Collaborative Environment: Be part of a team that values collaboration, innovation, and continuous improvement, offering opportunities for professional development and career advancement.
  • Growth Opportunities: We invest in our employees' growth and offer opportunities for career advancement, providing comprehensive benefits and competitive compensation.
  • Competitive Benefits: Enjoy a comprehensive benefits package that includes health insurance, paid time off, and other perks, reflecting our commitment to employee well-being and satisfaction.

We are looking for a highly skilled and experienced individual to join our team as a Strategic Operations Manager, responsible for leading a team of customer service representatives and ensuring exceptional service delivery. Our ideal candidate will have a proven track record of driving excellence in customer service, leveraging their expertise to optimize team performance and drive business growth.



  • Bucaramanga, Santander, Colombia Colgate-Palmolive A tiempo completo

    Colgate-Palmolive Company, a leading global consumer products company, is seeking a talented Field Operations Specialist - Territory Manager to join our team. Based in Bucaramanga, Colombia, this role will play a crucial part in driving sales growth and market share in the region.About the Role:The Field Operations Specialist - Territory Manager will be...


  • Bucaramanga, Santander, Colombia LatamCent A tiempo completo

    About Flxpoint:We are a leading provider of e-commerce automation software, dedicated to empowering online retailers and merchants to streamline operations and maximize growth. Our team is committed to delivering exceptional customer experiences and ensuring our clients' success through innovative solutions and dedicated support.Job Summary:We are seeking a...


  • Bucaramanga, Santander, Colombia LatamCent A tiempo completo

    {"h1": "Account Manager Position Overview","p": "At Flxpoint, we are seeking a skilled Account Manager to manage contracts and financial changes for our customers. This role involves annual renewals, upgrades/downgrades, cancellations, and upsell opportunities for a large portfolio of accounts.Key Responsibilities:","ul": [{"li": "Own sales and upgrade...


  • Bucaramanga, Santander, Colombia Donaldson A tiempo completo

    About Donaldson">Donaldson is a leading technology and innovation leader in the filtration industry, committed to solving complex challenges. We are a culture of collaboration and innovation that matters, where our employees have the opportunity to learn, effect change, and make meaningful contributions.">Job Summary">We are seeking an experienced Senior...


  • Bucaramanga, Santander, Colombia QIMA A tiempo completo

    At QIMA, we are dedicated to delivering industry-leading services to our clients while maintaining the highest standards of quality. As a Quality Control Inspector, you will be an integral part of our Operations team, reporting directly to an Operations Manager.The role of the Operations team is to ensure that all work is performed to the QIMA standard of...


  • Bucaramanga, Santander, Colombia Colgate-Palmolive Company A tiempo completo

    Company OverviewColgate-Palmolive Company is a global leader in consumer products, operating in over 200 countries and specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition.Our mission is to reimagine a healthier future for people, their pets, and our planet. We foster a culture of innovation, inclusivity, and courage, inspiring...


  • Bucaramanga, Colombia Solvo Global A tiempo completo

    **Position**:Marketing Operations and Events Manager **City**:Remote **Schedule**: Monday to Friday 7:30 a.m. - 5:30 p.m. **Remuneration**: $4'000.000 - 4'500.000 **Position Overview**: We are seeking a dynamic and versatile Marketing Operations and Events Manager to join our Industrial Staffing firm's Marketing Department. This hybrid role combines...


  • Bucaramanga, Colombia AstraZeneca A tiempo completo

    Tienes experiência como Comercial (SAM/KAM) en la industria farmacéutica? ¿Te gustaría aplicar tu experiência para impactar en una empresa que sigue la ciencia y convierte las ideas en medicamentos que cambian la vida? ¡Entonces AstraZeneca podría ser la empresa indicada para ti!_ En el Clúster Andino tenemos una gran oportunidad dentro del área...

  • Territory Manager

    hace 4 meses


    Bucaramanga, Colombia Donaldson A tiempo completo

    Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...

  • Account Manager

    hace 2 meses


    Bucaramanga, Colombia LatamCent A tiempo completo

    Company Overview: Flxpoint is a leading provider of e-commerce automation software, dedicated to empowering online retailers and merchants to streamline operations and maximize growth. We are committed to delivering exceptional customer experiences and ensuring our clients' success through innovative solutions and dedicated support. Position Overview:...

  • Financial Manager

    hace 6 meses


    Bucaramanga, Colombia Solvo Global A tiempo completo

    **Position**:Financial Manager **City**:Bucaramanga (On site) **Schedule**:Monday to friday from 9am to 6pm **Remuneration**: $6'500.000 - 7'000.000 **Job description**: The Finance Manager position exists to provide financial direction and accountability for the organization as well as perform administrative duties as needed. The Manager leads and...

  • Sales Executive

    hace 2 días


    Bucaramanga, Colombia Colgate A tiempo completo

    Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline,...


  • Bucaramanga, Colombia Donaldson A tiempo completo

    Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...


  • Bucaramanga, Colombia Donaldson A tiempo completo

    Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make...


  • Bucaramanga, Colombia QIMA A tiempo completo

    Job DescriptionAs a Quality Control Inspector, you'll be reporting to an Operations Manager and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:Check email daily in...


  • Bucaramanga, Colombia QIMA A tiempo completo

    **Company Description** At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications,...

  • Líder de operaciones

    hace 1 semana


    Bucaramanga, Colombia VEOLIA COLOMBIA A tiempo completo

    Importante, empresa del sector medio ambiental requiere para su equipo de trabajo líder de operaciones. Formación: Profesional en carreras administrativas, ingenierías, recursos naturales, ambientales, salud ocupacional, logística y/o afines. Experiencia: Mínimo 2 años realizando actividades asociadas a labores de supervisión con personal a...


  • Bucaramanga, Colombia VEOLIA COLOMBIA A tiempo completo

    Importante, empresa del sector medio ambiental requiere para su equipo de trabajo líder de operaciones. Formación: Profesional en carreras administrativas, ingenierías, recursos naturales, ambientales, salud ocupacional, logística y/o afines. Experiencia: Mínimo 2 años realizando actividades asociadas a labores de supervisión con personal a...

  • Jefe de operaciones

    hace 1 semana


    Bucaramanga, Colombia Quick Help A tiempo completo

    Jefe de operaciones - Bucaramanga Quick es una plataforma digital que presta soluciones logísticas. Nos encontramos en búsqueda de nuestro Jefe de operaciones para la ciudad de Bucaramanga. Solicitamos profesional en Ingeniería industrial, con mínimo 2 años en cargos gerenciales del sector logístico, manejo de liderazgo y buen trabajo en equipo. ...


  • Bucaramanga, Colombia QIMA A tiempo completo

    Company Description At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications,...

  • Data Analyst

    hace 6 meses


    Bucaramanga, Colombia Solvo Global A tiempo completo

    **Position**:Data Analyst **City**:Bucaramanga **Schedule**: Monday to Friday 7:00 a.m. - 4:00 p.m. **Remuneration**: $3'000.000 - 4'000.000 **Job description**: Description: We are in search of a meticulous and proactive individual to fill the combined role of Service Operations Financial Analyst / Data Processor & Manager IT Business Intelligence,...