Healthcare Customer Service Specialist
hace 1 día
Burd Home Health is a pioneer in self-directed home healthcare, empowering families since 2017. Founded with compassion and innovation, they've enrolled thousands in life-changing programs across multiple states.
Estimated Salary: $40,000 - $60,000 per annum
Job Description:
As a Senior Customer Service Representative at Burd Home Health, you will be the primary point of contact for customers, handling interactions across phone, email, and chat professionally and efficiently.
You will diagnose and resolve customer issues, escalating complex cases to appropriate departments when needed. Maintain a comprehensive knowledge of the company's products and services to deliver accurate information and assistance.
Document customer interactions and issues accurately in the CRM system for future reference and analysis. Gather and relay customer feedback to relevant teams to improve products and services.
Collaborate with team members and departments to ensure smooth resolutions and seamless support. Meet or exceed performance targets, including response times, resolution times, and customer satisfaction scores.
Required Skills and Qualifications:- Strong verbal and written communication skills.
- Excellent problem-solving and critical-thinking abilities.
- Proficiency with customer support software, CRM systems, and relevant tools (e.g., Zendesk, Salesforce).
- Strong organizational skills with keen attention to detail.
- Ability to handle high-pressure situations with patience and professionalism.
- Knowledge of the CDPAP (Consumer Directed Personal Assistance Program) or willingness to learn its processes.
- 3-5 years of customer service experience, ideally in the medical or healthcare industry (more experience is preferred).
- High school diploma or equivalent; a bachelor's degree is preferred.
- Fluency in English (C2 level).
- 5 days work week.
- Weekends off.
- 20 vacation days in total.
- Prepaid medicine.
- Fully-customized Emapta laptop and peripherals.
- Indefinite term type contract.
- Direct exposure to our clients.
- Career growth opportunities.
- Diverse and supportive work environment.
- Prime Office Locations - Bogotá and Medellin.
- Free upskilling through Emapta Academy courses.
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