Logistics Coordinator
hace 4 semanas
Job Overview
We are seeking a highly skilled Logistics Coordinator to join our team in Bogota, Colombia. This is an exciting opportunity for a motivated individual to work with air transportation, maximizing profitability and optimizing utilization of business and human assets.
Key Responsibilities:
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
- Ensure that correct costs and revenues are captured against customer's profile and take ownership to solve simple and complex issues.
- Track, record, analyze and improve exceptions/operational irregularities.
- Respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
- Effectively communicate with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
- Meet all commitments to the customers in terms of follow-up/ongoing communication.
- Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer.
- Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer.
- Acknowledge customer requests for quotations and send them to the Quotations team for processing.
- Pass on leads to Sales.
- Record any customer complaints; solve customer complaints or assign tasks to other functions.
Requirements:
- Students/professionals in industrial engineering, international business, or related fields.
- Minimum of 1 year in Freight Forwarding.
- Excellent verbal and written communication skills & business skills in English and Spanish.
- Customer service and communication skills.
- Teamwork and autonomy.
Benefits:
- $3,198,000 salary per year.
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus from 7% to 13% of salary ($223,860 min - $415,740 max).
- Food Allowance: $95,564.
About Us:
DHL is a world-leading logistics company dedicated to delivering exceptional services to our customers.
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