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Platform Operations Specialist
hace 2 semanas
Company Overview
Emmes Group is a pioneering clinical research organization dedicated to advancing medical discovery and improving patients' lives. With over 47 years of experience, we have established ourselves as a trusted partner for biopharma companies, government agencies, and investigators.
We are committed to embedding innovation into our fabric and strive to build a collaborative culture that balances performance and people-driven approaches. Our team is passionate about delivering exceptional results and making a meaningful impact on the world.
Job Description
The Platform Administrator will play a critical role in managing our IT Service Management/Jira platform, ensuring seamless day-to-day operations and providing technical support to business users and stakeholders. This position requires a strong understanding of ITIL processes, workflow automation, and database management.
The ideal candidate will be responsible for designing and implementing service solutions, gathering requirements for workflow development, building and testing workflows, and providing input on process improvements and tool capabilities. They will also be expected to follow ITIL standards, build custom reports for business partners, and provide technical assistance and knowledge in system architecture and status.
Key Responsibilities
- Administration & Support: Manage the IT Service Management/Jira platform, including Knowledge Management (KM) function, ensuring KM articles are current and relevant to business users and technical staff.
- Service Management Technology: Transform clear requirements into business services by mapping workflow requirements into automation and managing workflow.
- Identify and remediate problems to ensure business continuity.
- Plan and facilitate structured team meetings to reach group decisions.
Required Skills and Qualifications
To succeed in this role, you will need:
- Bachelor's Degree in technology, business, or humanities field preferred.
- 4-6 years of experience in Business Analyst, System Administrator, or similar role.
- Familiarity with Office 365 products.
- Experience explaining technical terms to non-technical staff.
- Exceptional analytical and conceptual thinking skills.
- Excellent communication and documentation skills, including technical writing.
Benefits
As an Emmes employee, you can expect:
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
Others
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about clinical research and want to make a difference, please submit your application.
