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Platform Operations Manager

hace 1 semana

Bogotá, Bogotá D.E., Colombia Publicis Re:Sources A tiempo completo
Responsibilities:
  • Manage and Coordinate Application Support:
    • Prioritize and address incidents, service requests, and bugs for the rOar platform, ensuring effective troubleshooting and resolution in collaboration with the technical support team.
    • Oversee scheduled maintenance, upgrades, and patches for applications ensuring minimal disruption to business operations and maintaining system performance.
  • Document Requirements and Specifications:
    • Work closely with business users to gather requirements, documenting them and ensuring the accurate translation of business needs into technical solutions.
    • Proactively analyze user feedback to identify areas for improvement (performance, new functionalities, process optimization).
    • Recommend enhancements and relevant tools to increase the efficiency of application support and maintenance operations.
  • Coordinate Testing and Quality Assurance:
    • Facilitate the coordination of testing activities, ensuring that any application updates or fixes are properly tested against the requirements and meet quality standards.
    • Ensure the development team receives clear and prioritized business requirements and track the progress of any development tasks related to system updates or fixes.
  • Track and Report on Key Metrics:
    • Establish and maintain reporting frameworks to track application performance, service requests, issues, and resolution times.
    • Provide regular updates to senior management on key support metrics as required.
  • Facilitate Communication between Stakeholders:
    • Serve as the primary point of contact between the Core Ecosystem Team and other departments, ensuring clear communication and timely updates on issues, project status, and priorities.
  • Ensure Process Compliance:
    • Drive adherence to established processes and best practices for application support, maintenance, and testing.
    • Ensure all work is documented appropriately, including resolutions, change requests, and release notes.
    • Maintain the rOar knowledge base for common issues and resolutions.