Director Of Payment Partnerships
hace 7 días
Job Description
We are seeking a highly skilled professional to drive our payment strategy forward. As Head Of Payment Operations, you will be responsible for enhancing our relationship with payment partners through KPI management and building strong contacts. Your key areas of focus will be:
- Commercial: Manage commercial partnerships, ensuring mutual benefits and optimal performance.
- Analysis: Analyze trends, data, and metrics to enhance customer experience and inform business decisions.
- Process: Rationalise our payment strategy, support the team recruiting new payment solutions, and improve processes with other parts of the operation.
Key responsibilities include:
- Evaluating business requirements and identifying areas for improvement.
- Developing and implementing solutions for assigned payments products and related services.
- Monitoring PSP performance, resolving escalations, and ensuring service-level agreements (SLAs) are met.
- Identifying opportunities to optimise customer experience and payments performance.
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