Director of Operations
hace 1 semana
We're Hiring a Director of Operations
Are you a dynamic leader with a passion for driving operational excellence? We're looking for a Director of Operations to join our team
In this role, you'll optimize performance, enhance customer relationships, and drive revenue growth while ensuring seamless operations. If you have a strong background in strategic leadership, financial management, and process improvement , we want to hear from you
Responsibilities
- Pursues additional business opportunities to expand the business and to increase customer satisfaction. Completes long-range planning to support overall goals of the Company.
- Responsible for the discipline and morale of the programs under the vertical.
- Supports the Company and the goals of the VP, Operations.
- Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
- Directly and indirectly leads business unit teams to meet exceed customer expectations and meet Company financial goals.
- Creates and reviews forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
- Effectively uses all company IT systems to complete tasks.
- Manages, Reviews and Reports on P&L expectations and actual results.
- Works between customer and Company to ensure accurate and timely invoicing is completed and timely collection of accounts payables.
- Leads daily, weekly, monthly and quarterly customer meetings and ensures customer first approach is taken.
- Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard.
- Ensures the good of the Company is kept in mind in all management decisions.
- Leads team and customer in Lean thought and principles to eliminate process waste and improve process quality. Provides familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
- Reviews all pricing associated with current and prospective customers.
- Performs other duties as assigned.
Requirements and Skills:
Experience:
- 8+ years of experience in a high-volume call center company (BPO industry).
- 3+ years of experience as a Director of Operations is an advantage.
Technical & Financial Expertise:
- Strong technical background.
- Knowledge of process improvement strategies.
Customer & Relationship Management:
- Extensive experience working directly with customers and managing customer relationships.
- Client-facing experience; ability to communicate effectively with stakeholders.
Leadership & Soft Skills:
- Strong leadership, interpersonal, and team management skills.
- Excellent verbal and written communication skills (C1 English proficiency required ).
- Strong analytical and presentation skills.
- Effective time management, decision-making, problem-solving, and negotiation skills.
- Experience in personnel management and employee development.
Education:
- Bachelor's degree, first degree, or trade/vocational school certificate (or equivalent) required .
- Degree in Business Administration or a related field preferred .
In return for your hard work, we offer a competitive salary, benefits package, and opportunities for professional growth. Work on-site (Office located in an excellent location - Viva Envigado Mall). Life insurance (MetLife). We are a new multinational company here in Colombia, so you´ll have multiple opportunities to grow within the company. Apply today to take the next step in your career as a Director of Operations
Apply today and take your career to new heights
Seniority level- Mid-Senior level
- Full-time
- Administrative, Management, and Business Development
- Industries: Telephone Call Centers
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