Global Services Director

hace 1 mes

Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo
Job Title: Director of GS Network Strategy & Center Operations

This role is pivotal in shaping and executing the strategy for our Global Services (GS) location strategy while leading impactful projects that drive operational excellence in our Centers.

Key Responsibilities:
  • Evolution of the GS Network Strategy with a strong sourcing strategy (insource/outsource)
  • Lead ongoing run state governance with the GS Operating Board for movement of new work and existing work across our captive locations or BPOs globally.
  • Global leadership of our day to day operations of our captive capability centers ensuring a strong and sustainable business continuity management for GS and our BPO partners that serve us.
  • Excel in leading a global team of mid-level managers & direct reports

This exciting position involves the evolution of our GS sourcing strategy (captive vs BPO) and the governance of ongoing operations across captive locations and Business Process Outsourcing (BPO) partners. As a leader of a global team, you will ensure robust business continuity management across Global Services and oversee daily operations of our capability Centers, playing a crucial role in enhancing our service delivery.

In addition to steering major strategic initiatives, you will contribute to local accountabilities, serving on the local Senior Leadership Team (SLT), managing the GS operational site budgets, and acting as the primary point of contact for crisis management and business continuity. Your responsibilities will also include participating in site and space management decisions, fostering an adaptive and growth-oriented environment.

Success in this role hinges on your exceptional relationship-building skills, commitment to accountability, and ability to create a transparent and inclusive culture. With strong influencing and visionary leadership capabilities, you will inspire and empower your team & key stakeholders to navigate change effectively, foster collaboration, and drive innovative solutions across the organization.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Director of GS Network Strategy & Center Operations role is a crucial part of our organization, and we are looking for a talented individual to fill this position. If you are a strategic thinker with excellent leadership skills, we encourage you to apply for this exciting opportunity.

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