Ecommerce Operations Strategist

hace 1 día


Medellín, Antioquia, Colombia Ebrands Capital A tiempo completo
About Ebrands Capital

Ebrands Capital aims to launch and scale brands that people love. With over 30 years of combined experience in launching and growing technology businesses, our team is dedicated to creating a scalable operational foundation that supports the company's objectives.

Job Title: Ecommerce Operations Strategist

The Ecommerce Operations Strategist plays a crucial role in establishing foundational processes, supporting the leadership in overseeing initial operations, and helping recruit essential team members to build the business from the ground up. Working closely with the CEO, this person will implement and refine operational structures, ensuring alignment with the CEO's strategic vision while actively contributing to day-to-day efficiencies and growth initiatives.

Key Responsibilities:
  • Collaborate with the CEO to establish key operational processes and build a scalable foundation aligned with the company's strategic goals.
  • Implement initial workflows, systems, and processes to support the company's objectives.
  • Assist with Team Recruitment and Onboarding by identifying key roles needed within the team and participating in recruiting and onboarding processes.
  • Develop onboarding procedures and training resources to empower new team members to contribute effectively.
  • Manage day-to-day inventory levels, vendor relationships, and product sourcing efforts to ensure a streamlined supply chain that meets growth demands.
  • Build and oversee customer support functions to ensure exceptional service and foster customer satisfaction.
  • Develop protocols for order fulfillment, returns, and refunds, working with the CEO to create a customer-centric approach to operations.
  • Track and analyze KPIs across operations, providing data insights that inform the CEO's strategic decisions and identify areas for operational improvement.
  • Coordinate with the marketing team to ensure that operational capacity aligns with promotional activities and growth campaigns.
Requirements:
  • A strong understanding of ecommerce operations and logistics.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong analytical and problem-solving skills.
Salary Information:

The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.



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