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Digital Solutions Service Supervisor
hace 1 mes
Job Summary
This role is part of the Digital Solutions team within the Latin America Region, providing support and supervision to IT Specialists and distributors for digital solutions and instrumentation connectivity. The supervisor will be responsible for monitoring the activities of the IT personnel and the status of implementation of Werfen's digital solutions portfolio in the region.
Key Responsibilities
- Coordinate and implement Werfen's digital solutions in the LatAm region.
- Ensure the technical skills of the IT Specialist personnel by identifying and coordinating training, support, and supervision of activities and implementation of tools.
- Lead the Digital Solutions service team, coaching personnel, and leading technical and project management meetings.
- Drive continuous improvement by monitoring KPIs, including installation base monitoring.
- Elevate and report incidents to CSW and the Strategic Business Unit, supporting coordination of follow-up activities as needed.
- Act as a Digital Solutions customer advocate, ensuring maximum potential of solutions offered to users.
- Participate in middleware monetization initiatives according to the guidelines of the LatAm Vice President.
- Collaborate with WW Marketing Product Managers, including attending sales/trade-shows and internal marketing meetings when needed.
Requirements
- 5+ years of IT technical support experience.
- 2+ years of experience in Digital Solutions.
- Engineering degree.
- Strong knowledge of administration and maintenance of servers and workstations, Windows OS, networking, virtualization solutions, relational databases, and SQL queries.
- Business working proficiency in English, Portuguese, and Spanish.
Travel Requirements
Up to 50% of the time.