Digital Solutions Service Supervisor

hace 1 semana


Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

Job Summary

This role is part of the Digital Solutions team within the Latin America Region, providing support and supervision to IT Specialists and distributors for digital solutions and instrumentation connectivity. The supervisor will be responsible for monitoring the activities of the IT personnel and the status of implementation of Werfen's digital solutions portfolio in the region.

Key Responsibilities

  • Coordinate and implement Werfen's digital solutions in the LatAm region.
  • Ensure the technical skills of the IT Specialist personnel by identifying and coordinating training, support, and supervision of activities and implementation of tools.
  • Lead the Digital Solutions service team, coaching personnel, and leading technical and project management meetings.
  • Drive continuous improvement by monitoring KPIs, including installation base monitoring.
  • Elevate and report incidents to CSW and the Strategic Business Unit, supporting coordination of follow-up activities as needed.
  • Act as a Digital Solutions customer advocate, ensuring maximum potential of solutions offered to users.
  • Participate in middleware monetization initiatives according to the guidelines of the LatAm Vice President.
  • Collaborate with WW Marketing Product Managers, including attending sales/trade-shows and internal marketing meetings when needed.

Requirements

  • 5+ years of IT technical support experience.
  • 2+ years of experience in Digital Solutions.
  • Engineering degree.
  • Strong knowledge of administration and maintenance of servers and workstations, Windows OS, networking, virtualization solutions, relational databases, and SQL queries.
  • Business working proficiency in English, Portuguese, and Spanish.

Travel Requirements

Up to 50% of the time.



  • Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    About the RoleThis position is part of the Digital Solutions team within the Latin America Region, providing support and supervisory activities to IT Specialists and distributors. The supervisor will be responsible for monitoring the activities of the IT personnel and the implementation of Werfen's digital solutions portfolio in the region.Key...


  • Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    About the PositionThis role is part of the Digital Solutions team within the Latin America Region, providing support and supervisory activities to IT Specialists and distributors for digital solutions and instrumentation connectivity. As a supervisor, you will be responsible for monitoring the activities of the IT personnel and the status of implementation...


  • Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    Job SummaryThis position is part of the Digital Solutions team located within the Latin America Region and provides numerous support and supervisory activities to the LatAm IT Specialists and distributors specific to digital solutions and instrumentation connectivity.Key ResponsibilitiesEnsure effective coordination and implementation of Werfen's digital...


  • Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

    About the PositionThis role is part of the Digital Solutions team within the Latin America Region and involves providing support and supervisory activities to the LatAm IT Specialists and distributors specific to digital solutions and instrumentation connectivity.Key ResponsibilitiesEnsure effective coordination and implementation of Werfen's digital...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job Title: Agent, Customer ServiceAt KM2 Solutions, we are seeking a highly skilled and customer-focused Agent, Customer Service to join our team.Job Summary:The Agent, Customer Service will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their concerns in a timely and professional...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job Title: Agent, Customer ServiceJob Summary:We are seeking a highly skilled and customer-focused Agent, Customer Service to join our team at KM2 Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and...


  • Bogotá, Bogotá D.E., Colombia Talent Solutions A tiempo completo

    Key Responsibilities:As a Customer Service Representative at Talent Solutions, you will be responsible for providing exceptional customer service to our clients. This includes responding to customer inquiries, resolving issues, and providing solutions to meet their needs.Requirements:We are looking for a highly motivated and organized individual with a...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at KM2 Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key...

  • Service Engineer

    hace 2 días


    Bogotá, Bogotá D.E., Colombia ABB Schweiz AG A tiempo completo

    Service Engineer - Motion SolutionsAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.This position reports to Service Manager.Your role...


  • Bogotá, Bogotá D.E., Colombia Neoris A tiempo completo

    At NEORIS, we are a cutting-edge Digital Accelerator that empowers businesses to thrive in the modern landscape. With 20 years of experience as trusted Digital Partners to some of the world's largest companies, our diverse team of 4,000 professionals spans 11 countries. Our dynamic startup culture encourages innovation and continuous learning, enabling us to...


  • Bogotá, Bogotá D.E., Colombia Management Solutions, S.L A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Transformation Consultant to join our team at Management Solutions, S.L. in Bogotá. As a Digital Transformation Consultant, you will play a key role in helping our clients navigate the complexities of digital transformation and drive business growth through innovative solutions.Key...


  • Bogotá, Bogotá D.E., Colombia LMG Staffing Solutions A tiempo completo

    Job Title: Digital Marketing Paid SearchThe Digital Marketing Paid Search role at LMG Staffing Solutions is a challenging and rewarding opportunity for a skilled Paid Media Strategist to join our team. As a key member of our digital marketing team, you will be responsible for developing and executing paid search marketing strategies for our clients.Key...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    At KM2 Solutions, we are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and resolving their issues in a professional and timely manner.Key Responsibilities:Providing bilingual...


  • Bogotá, Bogotá D.E., Colombia ExlService Holdings, Inc. A tiempo completo

    About EXL Service Holdings, Inc.EXL is a global analytics and digital solutions company that partners with clients to drive business outcomes and growth. With a strong presence in over 50 offices across six continents, our team of over 40,000 experts brings together deep domain expertise, robust data, powerful analytics, cloud, and AI to create agile and...


  • Bogotá, Bogotá D.E., Colombia KM2 Solutions A tiempo completo

    KM2 Solutions is seeking a highly skilled Bilingual Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels. Your primary focus will be on addressing customer inquiries, resolving issues, and providing information about our products...


  • Bogotá, Bogotá D.E., Colombia Management Solutions, S.L A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Transformation Consultant to join our team at Management Solutions, S.L. in Bogotá. As a Digital Transformation Consultant, you will play a key role in helping our clients navigate the complexities of digital transformation and drive business growth through innovative technology solutions.Key...


  • Bogotá, Bogotá D.E., Colombia Talent Solutions A tiempo completo

    Talent Solutions is seeking a dynamic and passionate individual to join our sales team as a Customer Service Representative. As a leading Travel and Tourism Company, we offer a unique opportunity to advance your career and contribute to our success. **What We Offer:** * Intensive 3-week training in our Sales Academy to equip you with the skills and...


  • Bogotá, Bogotá D.E., Colombia Management Solutions, S.L A tiempo completo

    Unlock Your Potential as a Digital Transformation ConsultantAt Management Solutions, we're seeking a talented Digital Transformation Consultant to join our team in Bogotá. As a key member of our team, you'll work on high-profile consulting projects for leading organizations, driving IT strategy and governance, and implementing digital transformation...


  • Bogotá, Bogotá D.E., Colombia Management Solutions, S.L A tiempo completo

    Unlock Your Potential as a Digital Transformation ConsultantAt Management Solutions, we're seeking a talented Digital Transformation Consultant to join our team in Bogotá. As a key member of our team, you'll work on high-profile consulting projects for leading organizations, driving IT strategy and governance, and implementing specialist technologies for...


  • Bogotá, Bogotá D.E., Colombia Televisaunivision A tiempo completo

    TelevisaUnivision is a leading media company in the world, investing in content, people, and properties across digital, streaming, social, audio, linear, and live events. We're expanding our offerings, building on the successful launch of our streaming platform ViX. We're seeking a Chief Digital Solutions Architect to join our team and play a key role in...