Digital Solutions Service Supervisor LatAm

hace 7 días

Bogotá, Bogotá D.E., Colombia Werfen A tiempo completo

Job Summary

This position is part of the Digital Solutions team located within the Latin America Region and provides numerous support and supervisory activities to the LatAm IT Specialists and distributors specific to digital solutions and instrumentation connectivity.

Key Responsibilities

  • Ensure effective coordination and implementation of Werfen's digital solutions in the LatAm region.
  • Responsible for assuring the level of the technical skills of the LatAm IT Specialist personnel by identification and coordination of training, support and supervision of activities and implementation of tools.
  • Serve as LatAm Digital Solutions service leader: coaching personnel, leading technical and project management meetings.
  • Drive continuous improvement leading the monitoring of KPI's, including monitoring of installation base.
  • Responsible for escalating and reporting incidences to both CSW (Clinical Software) and to Strategic Business Unit, supporting coordination of follow up activities as needed.
  • Serve as Digital Solutions customer advocate ensuring maximum potential of solutions being offered are reached for our users.
  • Actively participate in middlewares monetization initiatives according to the guidelines of the LatAm Vice President.
  • Work collaboratively with the WW Marketing Product Managers, including attending sales/trade-shows, and internal marketing meeting when needed.

Requirements

  • At least 5 years of IT technical support expertise.
  • At least 2 years of experience in Digital Solutions.
  • Good knowledge of administration and maintenance of servers and workstations in both, hardware and software areas.
  • Windows OS.
  • Networking (wiring, HUB, Switch, DNS, DHCP, firewall solutions, network diagnostics).
  • Virtualization solutions such as VMWare or Hyper-V.
  • Relational databases and SQL queries.

Preferred Skills

  • Linux.
  • Cloud (AWS / Azure)
  • ASTM and HL7 communication protocols.
  • Automation lines in laboratory environments.

Travel Requirements

Up to 50% of the time.

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