Implementation Specialist, Lodging

hace 3 semanas


Colombia Hopper A tiempo completo
About the Role

The Hopper team is seeking a highly organized and knowledgeable Implementation Specialist to join our Brazil-based team. As the main point of contact and connectivity champion, you will be responsible for effectively communicating with new hotel partners to onboard them onto our platform.

This role requires a self-starter with a "can-do" attitude and enthusiasm to own their onboarding portfolio. You will work closely with the Business Development, Market Management, and Revenue Optimization teams to ensure successful onboarding and deliver quantitative results based on onboarding quality and speed.

Key Responsibilities

  • Support and onboard hotel partners through different connectivity systems and solutions
  • Track onboarding status and hotel interactions within Salesforce
  • Collaborate with internal teams to ensure seamless onboarding and delivery of quantitative results
  • Proactively address delays or "hiccups" in the onboarding process
  • Work closely with product management on ad-hoc projects and tasks

Requirements

  • Located in Brazil (GMT-3 Time Zone)
  • Fluent in English and Portuguese
  • Strong organizational skills with a tendency to prioritize tasks based on their importance to the company's bottom line
  • A self-starter with a "can-do" attitude and enthusiasm to own their onboarding portfolio
  • A proven ability to effectively communicate across a large portfolio of hotel partners
  • Solid understanding of our onboarding processes and their impact on the property's performance on the Hopper platform
  • A natural curiosity and ability to ask questions or provide answers in team/group settings
  • A preference for taking action and handling ambiguity

Perks and Benefits

  • Competitive salary and quarterly performance bonus
  • Group medical and dental insurance
  • Life insurance with short-term and long-term disability coverage
  • Telemedicine services
  • Generous parental leave
  • Unlimited PTO
  • Carrot Cash travel stipend
  • Flexdesk Access Pass and work-from-home stipend
  • Entrepreneurial culture with open communication


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