Technical Supervisor Lead

hace 6 días


Bogotá, Bogotá D.E., Colombia Asurion A tiempo completo
About the Role

As a Technical Supervisor Lead, you will play a key role in ensuring the success of our call center operation. You will be responsible for managing and directing the daily activities of a team of Representatives, coaching and developing them to achieve sales and operational performance goals.

The ideal candidate will have experience in a management position, preferably in a call center environment, and will possess strong leadership skills, excellent communication skills, and the ability to motivate their team to achieve results.

Key Responsibilities:

  • Manage and direct the daily activities and long-term success of Representatives through coaching, training, development, and performance management.
  • Assign tasks, follow-up, answer questions, and give instructions as needed to meet customer needs.
  • Drive sales, operational, and customer service metrics by motivating Representatives, holding them accountable for their performance, and providing consistent and targeted feedback.
  • Use data to develop action plans for the team to drive sales and operational performance consistent with Asurion's Core Values.
  • Maintain working knowledge of multiple hardware platforms, operating systems, and current product offerings to provide maximum support to Representatives.

We're Looking For:

  • Bachelor's or Associate's degree from an accredited institution.
  • At least 2 years' experience in a management position, preferably in a call center environment.
  • Experience building and leading high-performing teams.
  • Excellent leadership and communication skills.
  • Ability to collect and analyze data to inform business decisions.


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