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Technical Solutions Lead
hace 2 semanas
Job Overview:
Visa Inc. is seeking a seasoned professional as a Senior Technical Solutions Consultant to serve as a subject matter expert/product specialist working alongside internal partners on complex integration and provide post-launch support to clients in the Rewards and Loyalty space.
This is an individual contributor role working in a matrixed environment requiring on-call rotational support to manage East Coast and West Coast hours and provide weekend support when applicable.
Responsibilities:
- Act as primary technical point of contact for clients looking to launch new Visa products and services addressing complex technical challenges.
- Maintain deep product knowledge in Credit (Consumer and Small Business), Account Level Management (ALM), Loyalty Platforms (VLPS and VOP) and similar products/services/offering etc. in the North America region.
- Consult with clients and/or internal partners on how the solutions we provide can benefit their business and provide technical expertise to structure an effective implementation and optimize performance.
- Manage and troubleshoot escalated data quality and interchange problems interfacing internally with Product, Operations and/or externally with Client technical and business teams.
- Serve as the main technical liaison and partner with other teams inside and outside Visa's Client Support Services (CSS) organization resolving issues of high complexity.
- Plan, direct, coordinate and lead activities within Visa for North America rewards and loyalty solutions and/or similar North America products and related activities.
- Utilize strong problem-solving abilities to analyze root causes offer recommendations to resolve issues and implement/communicate effective solutions.
- Perform business analytics and performance monitoring of client(s) particularly when supporting new client initiatives to ensure effective adoption and utilization.
- Proactively identify best practices assessing process and product optimization efficiencies/opportunities providing quantifiable results and system enhancement support to drive results against organizational priorities and key performance indicators.
- Contribute to the development and improvement of technical documentation knowledge base and support resources.
- Effectively prioritize and multi-task under deadlines influence others and manage internal and external client expectations.
- Represent Client Services/Technical Solutions to other departments in the company including sales operations product management and product development.
- Independently manage and prioritize work based on inquiry inventory client commitment etc. against tactical and strategic organizational/team imperatives.
