Cloud Technical Lead
hace 6 días
This Cloud Technical Lead position offers an exciting opportunity for an experienced SAP Professional to lead the technical delivery and management of system landscapes as a representative of SAP Enterprise Cloud Services. As a key member of our team, you will be responsible for ensuring end-to-end delivery excellence and driving operational efficiency for our customers adopting SAP S/4HANA Private Cloud.
Responsibilities:
- Serving as the primary technical contact for private cloud customers, providing guidance on technical delivery topics, technology discussions, and contractual entitlements related to technical components.
- Assuming ownership of the technical landscape, ensuring effective integration and efficient operation of systems.
- Leading technical delivery and management of system landscapes as a representative of SAP Enterprise Cloud Services, ensuring end-to-end delivery excellence.
- Acting as the single orchestrator for end-to-end delivery from SAP Enterprise Cloud Services, driving operational efficiency and customer satisfaction.
- Developing strategic technical engagement through service planning with clients, establishing trust and focusing on core services delivered.
- Proactively managing operational security risk by addressing maintenance activities promptly, keeping customers informed about compliance reports, and closing risk letters.
- Providing expert technical advice in safeguarding and sharing innovation roadmaps with customers.
- Maintaining close collaboration with ECS Technical Operations to drive operational topics, including ticket handling.
- Establishing strong relationships with all customer-facing roles in SAP to provide a unified One SAP experience.
- Participating in the SAP overall governance model setup for each customer.
- Engaging in active internal and external stakeholder management.
- Proactively adding value to customers (business) by aligning VAT initiatives.
- Guiding customers on key topics like Business Continuity, Security & Compliance.
- Maintaining customer satisfaction through proactive issue mitigation and escalation management.
- Supporting critical customer situations and de-escalations.
- Protecting ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.
Requirements:
- Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
- High proficiency in customer communications and presentations.
- Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
- Proficiency in English is mandatory; additional language skills are an asset.
- Minimum 6 years of SAP Technical Administration with SAP Basis skills.
- 3 years of customer-facing SAP Technical Consulting experience.
- Experience in solution design, enterprise architecture, and SAP implementation.
- Knowledge of SAP RISE or ECS experience is advantageous.
- Experience in technical project planning, implementation, and configuration.
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