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Application Support and Maintenance Professional
hace 2 semanas
In this role, you will be responsible for ensuring the smooth operation of software applications, from deployment to maintenance and optimization. This involves evaluating business processes, identifying areas for improvement, and implementing effective solutions.
Key Responsibilities- Triage and resolve requests, incidents, and queries in accordance with agreed SLAs.
- Conduct requirements analysis to understand objectives clearly.
- Collaborate with clients, technicians, and managerial staff to ensure alignment.
- Ensure solutions meet both business needs and technical requirements.
The ideal candidate will possess strong written and verbal communication skills, proficiency in English language (B2+ or higher), and basic understanding of Internet fundamentals. Experience in customer-facing roles and proficiency in SQL or MS Excel for data processing and reporting are also required.
Benefits- Competitive salary package.
- Global career opportunities.
- Range of benefits to support your professional growth and well-being.
We strive to create an inclusive community where all employees feel valued, respected, and free from discrimination.
