Salesforce Administrator

hace 2 meses

Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

About the Role

The Salesforce Administrator will serve the TTEC sales, marketing, and other teams through system configuration and maintenance, data maintenance, report generation, business analysis, and user support. Work is performed primarily within the Salesforce Sales Cloud and Microsoft Office. Data Loader is a key toolset for the role.

Key Responsibilities

  • Perform a variety of activities in SFDC and account management systems to include:
  • Install and configure package apps and upgrades in the Salesforce environment and perform troubleshooting. Design, configure and test changes. Develop and prepare scheduled and ad-hoc reports and dashboards. Support data conversion for system enhancements and integration of acquired companies onto TTEC's SFDC instance.
  • Independently and in collaboration with key stakeholders:
  • Gather, analyze, and interpret business requirements. Identify data anomalies, understand their impact on business processes and decisions, and recommend actions to improve quality and accuracy. Create technical documentation and user documentation. Assist management in defining roadmaps for improvement and leverage installed platforms. Guide and mentor more junior team members, set up new users and support user training. Define and maintain appropriate structures for user security and permissions; administer user security assignments. Perform and support periodic data and system cleansing exercises.

Requirements

  • 4+ years' experience in administration and configuration of Salesforce Sales Cloud as an internal company analyst or administrator and 2+ years' work experience with Excel-based reporting with strong English proficiency both written and verbal.
  • Active Salesforce certification(s)
  • Demonstratable capabilities to: Create & modify validation rules, flow and process builder, basic triggers and perform troubleshooting. Design and build reports using SFDC's reporting tools or similar reporting applications. Gather and document business requirements, solution alternatives and system designs. Develop and execute system test plans and manage data conversion and implementations including migration from one environment to another.
  • Able to support US time zones schedule (Monday-Friday) and flexible to work after hours or weekends for special projects or implementations (approximately 2 times per year)
  • Thrive in various remote working scenarios to include independent contribution, team collaboration, cross-functional team efforts and manage own workload including multiple, simultaneous assignments, meet deadlines, and proactively work with stakeholders to adjust priorities, when needed.
  • Resourcefulness to find answers and identify practical solutions to business needs while being detail-oriented and committed to delivering quality work.

What We Offer

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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