Dynamics F&O Operations Specialist
hace 1 semana
The Solutions team at Antal International Network is seeking a skilled Dynamics F&O Operations Engineer to join their dynamic team. As a key member of the team, you will be responsible for designing, developing, and implementing Dynamics 365 solutions that drive business growth and efficiency.
Key Responsibilities- Provide exceptional customer support via the online support system, ensuring timely and effective resolution of issues.
- Take ownership of support tickets, managing them through to resolution, and escalating queries to Development & Business Consultants when necessary.
- Research and implement fixes, documenting case resolutions and ensuring seamless customer experience.
- Manage and prioritize support tickets to meet Service Level Agreements, maintaining a high level of customer satisfaction.
- Keep customers informed on the progress of their tickets, fostering strong relationships and trust.
- Collaborate with cross-functional teams to deliver high-quality solutions, leveraging expertise in customizing Dynamics 365, including custom workflows, plugins, and application development.
- Support the project delivery team with Quality Assurance activities and the transition of projects to ongoing support after launch.
- 3+ years of recent hands-on experience in Dynamics 365 support.
- Experience with X++ development and adherence to best practices in D365 Finance and Operations.
- Strong skills in customizing Dynamics 365, including custom workflows, plugins, and application development.
- Experience with Power Platform (Power Apps and Power Automate) is a plus.
- Strong problem-solving skills and the ability to work collaboratively in a team.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
As a Dynamics F&O Operations Engineer at Antal International Network, you will have the opportunity to work on complex projects, contribute to the team's success, and advance your career in Dynamics 365 development. We offer a dynamic and supportive work environment, with opportunities for growth and professional development.
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