Operational Efficiency Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

**Job Title:** Operational Efficiency Specialist

**Location:** Remote (EST Timezone)

**Working Hours:** Monday - Friday, 8:30 AM - 5:00 PM (EST)

**About Sagan:

We are a forward-thinking company seeking an Operations Specialist to drive operational excellence and efficiency across our organization.

**Salary Range:** $60,000 - $80,000 per year

**Job Description:**

As an Operations Specialist at Sagan, you will play a vital role in building and enhancing our back-office operations. You will be responsible for:

  • Developing SOPs: Creating and maintaining Standard Operating Procedures across all areas of the business to streamline operations.
  • Sales Systems and Processes: Collaborating on the development and improvement of sales systems and processes to enhance efficiency and effectiveness.
  • Customer Service Processes: Streamlining customer service procedures to ensure exceptional service delivery.
  • Supplies Ordering and Inventory Tracking: Managing supplies ordering and tracking changes in inventory to maintain optimal stock levels.
  • New Hire Onboarding: Overseeing the onboarding process for new hires using tools such as Gusto.
  • Vendor Identification: Identifying and evaluating new vendors based on business needs.
  • KPI Development and Tracking: Developing and tracking Key Performance Indicators (KPIs) across various business departments to measure operational improvements and efficiency.

**Requirements:**

  • Project Management Experience: Previous experience in project management is a plus.
  • Versatility: Ability to comfortably manage multiple areas of the business.
  • Proactive Problem Solver: Proactively identifying areas for improvement and providing effective solutions.
  • Comfort in Ambiguity: Thriving in an environment with limited existing systems and contributing to the excitement of building and scaling processes.


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