Business Operations Specialist

hace 2 días

Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

Company Overview

Ingepsy is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies.

About the Company

Ingepsy represents a customer-focused business specializing in order management and streamlined processes. The company values teamwork, organization, and proactive communication to exceed customer expectations.

Job Description

The Business Operations Specialist ensures the smooth and efficient processing of business-critical tasks, including order management, report updates, and data accuracy. This role demands meticulous attention to detail, strong problem-solving abilities, and excellent communication skills.

Responsibilities:

  • Order Processing: Utilize manufacturer ordering systems to place orders accurately and promptly. Document order acknowledgments in ServiceMinder (SM) CRM. Manage and track orders in SM, including measurements, installations, updates, and invoices. Process change orders and communicate updates to stakeholders effectively.
  • Accuracy and Compliance: Verify the accuracy of measure sheets received from installers. Obtain client approval before placing orders in SM. Ensure all processes comply with company policies and procedures.
  • Customer Service: Provide proactive updates to customers regarding order status and potential delays. Resolve customer issues promptly and professionally.
  • Teamwork and Collaboration: Work collaboratively across departments to ensure seamless operations. Contribute to a positive and productive team environment. Update reports, data, and spreadsheets for business-critical operations. Complete assigned special projects.

Qualifications

We are looking for a highly detail-oriented, organized, and proactive individual with:

  • Minimum 1 year of experience in order processing, back-office support, or a related field.
  • Strong problem-solving skills and adaptability.
  • Excellent written and verbal English communication skills, with a customer-facing proficiency.
  • Proficiency in Microsoft Office Suite and Google Workspace preferred.
  • Experience with inventory management systems and knowledge of the construction industry is a plus.

Salary Range: up to $1800 USD per month.

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