Chief Quality Operations Director

hace 1 día


Barranquilla, Atlántico, Colombia Sutherland A tiempo completo

Company Overview
Sutherland is a dynamic company committed to creating a professional and challenging work environment. Our goal-oriented team is composed of strategic-thinking individuals, and we are looking for a Chief Quality Operations Director to lead and develop a high-performance team of support professionals.

Job Description
We seek a reliable and detail-oriented person to join our team as Chief Quality Operations Director. Sutherland is a group of driven and hard-working individuals. If you have advanced-level knowledge of Excel, English proficiency, and at least one year of experience in the BPO industry, we want to work with you.

Responsibilities
- Oversee performance and service quality to guarantee customer satisfaction.
- Establish and maintain communication with clients and/or team members, understand needs, resolve issues, and meet expectations.
- Relay important information through timely and accurate reports.
- Produce solid strategies based on data reports and analysis.

Required Skills and Qualifications
- Advanced-level knowledge of Excel
- English level B2 or above
- At least 1 year of experience in this role or similar roles in the BPO industry
- Strong analytical skills
- Strong verbal and written communication skills

Estimated Salary: $40,000 - $60,000 per annum
This position is located on-site in Barranquilla. We offer a competitive salary and benefits package to successful candidates.



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