Patient Support Specialist
hace 4 días
We're committed to enhancing the patient experience in the US through innovative technology and world-class services. As a Patient Concierge Representative, you'll be part of a dynamic team that strives to deliver exceptional support and care to thousands of patients.
Job Description:
Company Overview: At Third Way Health, we help medical practices and healthcare organizations streamline patient care while reducing administrative burdens. Our mission is to empower physicians and support patients from diverse backgrounds in achieving better health outcomes.
Job Summary: We're seeking a Patient Concierge Representative to join our Medellin area team. The ideal candidate will possess excellent communication skills, empathy, and the ability to work in fast-paced environments. If you're passionate about delivering exceptional patient experiences and collaborating with a talented team, this role may be the perfect fit.
Responsibilities:
- Taking patient calls and resolving inquiries efficiently.
- Providing accurate and empathetic responses to patients' concerns.
- De-escalating conflicts and offering personalized support.
- Contacting patients regarding test results and upcoming events in their care plan.
- Assisting patients in navigating our practice website and member/patient app.
- Facilitating connections between patients and suitable care specialists.
- Reviewing patient accounts and addressing billing and account-related matters.
- Collaborating with concierge services professionals to elevate patient satisfaction.
- Contributing to new employee training and customer management policy dissemination.
Requirements:
- University degree
- Fluency in English and Spanish (C1 level preferred).
- Patient-centric attitude and empathy.
- Effective time management and organizational skills.
- Adaptability and flexibility in fast-paced environments.
- Computer literacy, with Salesforce Health Cloud experience an asset.
- Phone skills, including familiarity with complex phone systems.
- Expertise in customer service and/or healthcare an advantage.
Benefits:
- Prepaid Medical Plan for your well-being.
- Gym membership or Pilates classes after 3 months.
- Wellness & Health Activities: Yoga & Dance classes.
- Additional Time Off: Earn 4 hours monthly for perfect attendance.
- Snacks and Meals: Free snacks every Monday and Wednesday, lunch every Friday.
- Learning and Development: Free English coaching sessions.
- Team Events: Quarterly team-building activities.
-
Patient & Billing Coordinator
hace 2 semanas
Medellín, Antioquia, Colombia Hello Viki A tiempo completoJob Overview: Hello Viki is seeking a highly organized and detail-oriented Patient & Billing Coordinator to join our remote team.The ideal candidate will have experience in patient coordination, medical billing, collections, and insurance verification .This role requires excellent communication skills, a strong ability to multitask, and a commitment to...
-
Patient Concierge Representative
hace 6 horas
Medellín, Antioquia, Colombia Third Way Health A tiempo completoThird way health () helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management.We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and...
-
Patient Care Specialist
hace 5 días
Medellín, Antioquia, Colombia Wellpath ® A tiempo completoAbout the RoleThe Registered Nurse position at Wellpath offers a unique opportunity to make a meaningful difference in the lives of patients. As a key member of our healthcare team, you will be responsible for delivering high-quality patient care through the nursing process. Your expertise and compassion will help patients achieve their optimal level of...
-
Patient Concierge Representative
hace 4 días
Medellín, Antioquia, Colombia Third Way Health A tiempo completoThird way health () helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and...
-
Patient Concierge Representative Team Lead
hace 1 semana
Medellín, Antioquia, Colombia Third Way Health A tiempo completoWho we are: third way health () helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management.We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology...
-
IT Support Specialist
hace 6 días
Medellín, Antioquia, Colombia iQor A tiempo completoWe are seeking a skilled IT Support Specialist to join our team at iQor. As the primary point of contact for IT assistance, you will be responsible for delivering exceptional customer support and ensuring seamless technical assistance for our internal customers.Job Description:Answer and manage incoming support calls with patience and...
-
Support Expert
hace 5 días
Medellín, Antioquia, Colombia Signerx A tiempo completoWe're looking for Support Experts who can provide top-notch assistance to our customers. As a Customer Support Specialist, you will be responsible for keeping the wheels of a growing startup turning. You will be the bridge between ApproveMe.com and our users, handling sales questions, general technical support, and facilitating other tasks that are billing,...
-
Executive Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Kiwibot A tiempo completoKiwibot is a dynamic and inclusive company that fosters diversity, collaboration, and innovation. As an Executive Support Specialist, you will play a critical role in supporting our C-Level team by providing exceptional administrative assistance.Key responsibilities include calendar management, meeting coordination, travel arrangements, document management,...
-
Customer Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Arrow Financial Technologies A tiempo completoGet AI-powered advice on this job and more exclusive features.Language Requirement: English Proficiency (B2/C1) a must - clients must be able to easily speak with you.About Us: ArrowFin Colombia SAS is a fast-growing startup in technology development and staffing in the financial services industry.We are seeking a Customer Support Specialist to join our team...
-
Customer Support Specialist
hace 1 semana
Medellín, Antioquia, Colombia Arrow Financial Technologies A tiempo completoGet AI-powered advice on this job and more exclusive features. Language Requirement: English Proficiency (B2/C1) a must - clients must be able to easily speak with you. About Us: ArrowFin Colombia SAS is a fast-growing startup in technology development and staffing in the financial services industry. We are seeking a Customer Support Specialist to join...
-
Customer Support Specialist
hace 6 horas
Medellín, Antioquia, Colombia Easygenerator Teletrabajo Freelance A tiempo completoCustomer Support Specialist (Contractor) Company Description Easygenerator isn't just a company, it's a rocketship to your careerWe're a dynamic Dutch powerhouse transforming the e-learning landscape.Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg's, T-Mobile, and...
-
Fintech Technical Support Specialist
hace 7 días
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoAt Sd Solutions, we're seeking a highly skilled Fintech Technical Support Specialist to join our team. As a key member of our support department, you'll be responsible for delivering exceptional technical assistance to clients across the globe.The ideal candidate will possess in-depth knowledge of Netsuite/QuickBooks or other ERP systems and have experience...
-
Strategic HR Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Evolution A tiempo completoAbout the RoleWe are looking for an experienced Strategic HR Support Specialist to join our team at Evolution, a global leader in online casino entertainment. The successful candidate will be responsible for providing high-impact HR business support to our business functions and developing strategic plans to drive business growth.Main...
-
Sales and Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Puulsemarketing A tiempo completoWe are looking for a highly skilled Sales and Support Specialist to join our team at Puulse Marketing. In this role, you will play a key part in driving sales and providing exceptional customer service.As a Sales and Support Specialist, you will be responsible for engaging with potential new customers, understanding their needs, and recommending the...
-
Customer Support Specialist
hace 1 día
Medellín, Antioquia, Colombia Easygenerator Teletrabajo Freelance A tiempo completoCustomer Support Specialist (Contractor) Company Description Easygenerator isn't just a company, it's a rocketship to your career We're a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg's, T-Mobile, and...
-
Customer Success Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Odisea Cultura A tiempo completoLocations: Medellin, Colombia only (remote) Please note: this position is ONLY open to people living, and able to legally work in Medellin, Colombia Come join us at Odisea Cultura and work with some of the most exciting start-ups in the US In this role you will work with an exciting startup using drones to provide data analytics to construction teams to help...
-
Customer Success Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Odisea Cultura A tiempo completoLocations: Medellin, Colombia only (remote) Please note: this position is ONLY open to people living, and able to legally work in Medellin, Colombia Come join us at Odisea Cultura and work with some of the most exciting start-ups in the US In this role you will work with an exciting startup using drones to provide data analytics to construction teams to...
-
Enterprise Technical Support Specialist
hace 5 días
Medellín, Antioquia, Colombia SD Solutions A tiempo completoA career-defining opportunity has arisen at SD Solutions for an Enterprise Technical Support Specialist. This is a pivotal role that bridges the gap between technical teams and clients, ensuring seamless support and maximizing value from products or services.The ideal candidate will possess in-depth knowledge of fintech products and services, as well as ERP...
-
Customer Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Motum Inc. A tiempo completoGet AI-powered advice on this job and more exclusive features.About Motum Motum focuses on creating high-performing international teams for US-based companies.Our mission is to empower ambitious and qualified individuals from all over the world, and connect them with U.S. companies for fully-remote roles that match their skills and aspirations.Ready to join...
-
Senior System Support Specialist
hace 6 días
Medellín, Antioquia, Colombia Kruger Inc. A tiempo completo**Job Description:**Kruger Inc. is seeking a Senior System Support Specialist to support the day-to-day operation of our on-premises distributed systems services. The ideal candidate will have experience with system monitoring tools and methodologies and knowledge of backup/restore solutions and disaster recovery strategies.The successful candidate will work...