Patient Support Specialist

hace 4 días


Medellín, Antioquia, Colombia Third Way Health A tiempo completo

We're committed to enhancing the patient experience in the US through innovative technology and world-class services. As a Patient Concierge Representative, you'll be part of a dynamic team that strives to deliver exceptional support and care to thousands of patients.

Job Description:

Company Overview: At Third Way Health, we help medical practices and healthcare organizations streamline patient care while reducing administrative burdens. Our mission is to empower physicians and support patients from diverse backgrounds in achieving better health outcomes.

Job Summary: We're seeking a Patient Concierge Representative to join our Medellin area team. The ideal candidate will possess excellent communication skills, empathy, and the ability to work in fast-paced environments. If you're passionate about delivering exceptional patient experiences and collaborating with a talented team, this role may be the perfect fit.

Responsibilities:

  1. Taking patient calls and resolving inquiries efficiently.
  2. Providing accurate and empathetic responses to patients' concerns.
  3. De-escalating conflicts and offering personalized support.
  4. Contacting patients regarding test results and upcoming events in their care plan.
  5. Assisting patients in navigating our practice website and member/patient app.
  6. Facilitating connections between patients and suitable care specialists.
  7. Reviewing patient accounts and addressing billing and account-related matters.
  8. Collaborating with concierge services professionals to elevate patient satisfaction.
  9. Contributing to new employee training and customer management policy dissemination.

Requirements:

  1. University degree
  2. Fluency in English and Spanish (C1 level preferred).
  3. Patient-centric attitude and empathy.
  4. Effective time management and organizational skills.
  5. Adaptability and flexibility in fast-paced environments.
  6. Computer literacy, with Salesforce Health Cloud experience an asset.
  7. Phone skills, including familiarity with complex phone systems.
  8. Expertise in customer service and/or healthcare an advantage.

Benefits:

  • Prepaid Medical Plan for your well-being.
  • Gym membership or Pilates classes after 3 months.
  • Wellness & Health Activities: Yoga & Dance classes.
  • Additional Time Off: Earn 4 hours monthly for perfect attendance.
  • Snacks and Meals: Free snacks every Monday and Wednesday, lunch every Friday.
  • Learning and Development: Free English coaching sessions.
  • Team Events: Quarterly team-building activities.


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