Patient Concierge Representative Team Lead
hace 4 semanas
Who we are: third way health () helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management.
We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world-class services.
What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.
About the position: We're looking for a full-time Team Lead for our Patient Concierge Team in the Medellin area.
As the Lead of our Patient Concierge Team, you will have the chance to manage a team that helps to improve the healthcare experience in the US for thousands of patients.
Ideal candidates are passionate about helping patients to have a better healthcare experience and leading a diverse team.
Salary: 6.200.000 COP, Plus Bonus 300.000 COP Indefinite Contract.
Responsibilities: Lead and guide the Patient Concierge team Allocate team resources to practices/patients Set and monitor goals and performance measures Measure and evaluate quality of service provided by team Ensure patient satisfaction results are at the required levels Support and administer process procedures and standards Work with team to develop policies, procedures, and job aids to enable continuous improvement Coordinate team-based training, personnel forecasting, peer appraisal, scheduling, interviewing, identification of non-monetary awards, and gathering of team performance statistics Required skills and qualifications: University degree Six months in the company Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above required) Great active listening skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Excellent troubleshooting skills Computer literacy (experience with Salesforce Health Cloud is a plus)#J-18808-Ljbffr
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