Customer Service Coordinator

hace 1 mes


Colombia Crunch Fitness - Spanish Fort A tiempo completo
Job Summary

This role involves working as a key liaison between customers, technicians, and sales teams to ensure timely installation and calibration of vehicles.

Responsibilities
  • Matching up CRM systems in the morning
  • Assisting technicians with part ordering
  • Obtaining ETA's from technicians and updating CRM records accordingly
  • Coordinating services with customers and technicians throughout the day
  • Responding to external sales organization emails and keeping them informed about job updates
  • Updating CRM disposition daily
  • Communicating with internal teams regarding jobs including aftermarket and dealer parts, calibration issues, warranties, claims-related issues, and rebates
Requirements
  • Strong command of both Spanish and English languages
  • Effective communication skills through SMS, email, and phone
  • Multitasking abilities
  • Attention to detail
  • Positive attitude
  • Minimum of 2 years' experience in a similar industry

The estimated salary for this position is $60,000 - $80,000 per year. This estimate is based on national averages and may vary depending on location and other factors.



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