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Senior Training Manager
hace 2 meses
About TaskUs:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in 12 countries.
Our Culture:
We pride ourselves on a People First culture that enables us to deliver exceptional results for our clients. Our culture is built on a foundation of constant innovation, exploration of new technologies, and a commitment to mastering consistency in an ever-changing world.
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. We also provide opportunities for internal mobility and professional growth at all stages of an employee's career. Our commitment to a People First culture is reflected in our various departments, including Total Rewards, Wellness, HR, and Diversity.
Job Responsibilities:
- Develop and implement training programs to ensure that all trainers are equipped with the necessary skills and knowledge to deliver high-quality training to new hire classes.
- Coach, develop, and performance manage all trainers under their supervision to ensure that they meet performance and retention goals.
- Ensure that all performance and retention goals for each class are met for trainers and training classes under their supervision.
- Deliver consistent and high-quality training to new hire classes when required.
- Manage all aspects of the training environment, including reporting requirements.
- Identify improvements to training curriculum and provide recommendations to TaskUs and client leadership.
- Manage all processes required for the training classes and trainers under their supervision, to include payroll processing, reporting, auditing, terminations, etc.
- Represent the training organization in meetings and interactions with both Operations and client points of contact.
- Provide timely feedback to the Talent Acquisition team regarding the skill set requirements and potential skill gaps seen in new hire associates.
How We Partner To Protect You:
TaskUs is committed to protecting the rights and interests of our applicants and employees. We will never solicit money from you during the application process or require any form of payment to proceed with your application. We also ensure that our recruitment process is fair and equitable for all applicants.
DEI:
We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities and welcomes applicants with disabilities.
