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Director of Service Excellence

hace 1 semana

Perímetro Urbano Barranquilla, Colombia TeleTech Holdings, Inc. A tiempo completo

Job Summary

We are looking for a Director of Service Excellence to join our team. As a Director, you will be responsible for leading our service delivery team and ensuring that we provide exceptional customer experiences. This role requires strong leadership and communication skills, as well as the ability to drive business results.

Responsibilities

  1. Manage client relationships and develop strategic plans to meet their needs.
  2. Lead and motivate a team of customer-facing representatives to deliver excellent service.
  3. Develop and implement processes to improve efficiency and effectiveness.

Requirements

  • An associate degree, technical school, or equivalent work experience.
  • Two years+ of call center management experience.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.