Elevate Your Career as a Senior Service Consultant
hace 5 días
About Sana Commerce
">We're an e-commerce platform dedicated to empowering manufacturers, distributors, and wholesalers to succeed in the digital landscape.
With a strong presence in the Americas region, we're committed to fostering lasting relationships with our customers who rely on us for top-notch service.
Your Role: Senior Service Consultant
As a key member of our Projects team, you'll provide exceptional customer and technical support to our clients, working closely with technical teams to resolve complex issues.
Key Responsibilities:
- Customer Support: Respond to a wide range of customer inquiries, from simple questions to high-complexity issues, ensuring timely resolutions and exceeding customer expectations.
- Technical Coordination: Collaborate with technical teams to identify root causes and develop effective solutions, showcasing your problem-solving skills and expertise.
- Solutions Leadership: Demonstrate leadership by providing guidance and direction, rather than simply redirecting issues, and consistently meet or exceed customer resolution expectations.
- Workload Management: Effectively manage your daily pipeline to achieve all Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), or communicate clear action plans to your lead/manager when necessary.
- Technical Partnership: Serve as a technical partner for your colleagues, sharing knowledge, and training new team members as needed.
Qualifications:
- Customer Service Experience: A minimum of 3 years of experience in customer service for tech, SaaS, or similar industries.
- Technical Expertise: Familiarity with ERP configuration, system/application setup, service-based apps, technical troubleshooting, XML, and JSON. Plus, a background or experience as a developer or QA is a plus.
- Language Proficiency: English proficiency at B2 level.
- Location: Based in Medellin, Colombia, or willing to relocate.
About the Opportunity
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, and a hybrid work model that balances flexibility with in-person collaboration.
This is a fantastic opportunity to grow with our ambitious LATAM expansion plans, where we encourage people who share our vision and look forward to growing with us.
-
Elevate Your Career as an Executive Assistant
hace 5 días
Medellín, Antioquia, Colombia Atlas Assistants A tiempo completoAbout Atlas AssistantsWe are a community dedicated to empowering both entrepreneurs and executive assistants to reach their fullest potential. Our mission is twofold: to alleviate the operational burdens our clients face, allowing them to focus on strategic growth and personal fulfillment, and to create an environment where EAs can thrive, grow, and build...
-
Senior Functional Business Consultant
hace 2 días
Medellín, Antioquia, Colombia Nformal A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Functional Business Consultant to join our team at Nformal. As a key member of our organization, you will play a crucial role in delivering exceptional results for our clients.Key ResponsibilitiesSome of your key responsibilities as a Senior Functional Business Consultant will include:Driving discovery,...
-
Administrador de Finanzas Senior
hace 2 días
Medellín, Antioquia, Colombia Mentis Consultant A tiempo completoEn Mentis Consultant, buscamos un profesional experimentado en Administración para desempeñar el rol de Administrador de Finanzas Senior.Descripción del CargoEste puesto requiere un individuo con sólidos conocimientos en la supervisión y gestión de procesos de desembolsos de créditos y préstamos.Requisitos del CargoMínimo 5 años de experiencia en...
-
Travel Career Starter
hace 2 semanas
Medellín, Antioquia, Colombia Erika4Travel A tiempo completoAbout Erika4TravelWe are a dynamic company that offers a unique opportunity to start your career in the travel industry. Our mission is to provide excellent customer service and ensure a seamless travel experience for our clients.Salary InformationThe salary for this role is an estimated $25,000 per year, based on commission-based pay structure. This means...
-
Senior Billing Specialist
hace 4 semanas
Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completo**Job Title:** Senior Billing Specialist**Overview:** Explore exciting career opportunities at United Parcel Service, a Fortune Global 500 organization.We are seeking a talented and experienced Senior Billing Specialist to join our team. In this role, you will be responsible for researching and responding to customer inquiries concerning their bills,...
-
Senior Collection Operations Specialist
hace 3 semanas
Medellín, Antioquia, Colombia United Parcel Service Of America A tiempo completoExplore Your Career at United Parcel Service Of America About UsAt United Parcel Service Of America, we are committed to providing a workplace free of discrimination, harassment, and retaliation. Job SummaryThis position performs collection responsibilities according to established procedures for various types of customers. The successful candidate will...
-
Customer Service Professional
hace 1 mes
Medellín, Antioquia, Colombia SuperStaff A tiempo completoJob DescriptionWe are seeking a highly skilled Customer Service Analyst to join our team at SuperStaff. In this role, you will be responsible for providing top-notch support to our customers via various communication channels, including text, telephone, email, and online chat.Your primary objective will be to resolve customer complaints and concerns...
-
Ecomunication Service Expert
hace 2 días
Medellín, Antioquia, Colombia Teleperformance Colombia A tiempo completoAbout Teleperformance Colombia">Teleperformance Colombia is a leading company in customer service and ecomunication services, offering a unique opportunity to work with a global team.">Salary Information">We offer a competitive salary of 2,420,000 COP/month, providing a stable financial foundation for our employees.">About the Job">We are seeking an...
-
Collection Specialist
hace 4 semanas
Medellín, Antioquia, Colombia United Parcel Service A tiempo completoLooking to advance your career in a dynamic Fortune Global 500 organization?We have an exciting opportunity for a Collection Specialist to join our team in Medellin. As a key member of our collection team, you will play a vital role in ensuring timely payment from customers and maintaining strong relationships with internal departments and external...
-
Digital Service Delivery Director
hace 2 días
Medellín, Antioquia, Colombia Endava Limited A tiempo completoRole OverviewWe are seeking a highly experienced Digital Service Delivery Director to join our team. As a key member of our delivery organization, you will be responsible for ensuring the successful delivery of our services to our clients.About UsEndava Limited is a leading technology company that harnesses technology to drive meaningful change. We combine...
-
Financial Consultant
hace 3 semanas
Medellín, Antioquia, Colombia Procesosbilingues A tiempo completoAbout Procesosbilingues: We are a lender enterprise operating in the USA and LATAM. Our company is dedicated to providing financial services to our clients, and we are currently seeking a Loan Processor & opener to join our team.This is a hybrid position with a mix of administrative and customer-facing responsibilities. Your key tasks will include requesting...
-
Técnico de Mantenimiento y Limpieza Senior
hace 3 semanas
Medellín, Antioquia, Colombia Service backs A tiempo completoEn Service Backs, estamos buscando a un técnico de mantenimiento y limpieza senior para unirse a nuestro equipo de especialistas en tecnología.Resumen de la EmpresaNuestra empresa se enfoca en ofrecer soluciones tecnológicas innovadoras y personalizadas a las empresas. Estamos comprometidos con brindar servicios de alta calidad y apoyar a nuestros...
-
Collections Specialist
hace 2 semanas
Medellín, Antioquia, Colombia United Parcel Service Of America A tiempo completoExplore a career opportunity at United Parcel Service Of America, a Fortune Global 500 organization. Develop your skills in cash flow optimization and customer service as a Collections Specialist.Job Description:OverviewThis position performs collection responsibilities for various types of customers according to established procedures. The ideal candidate...
-
Customer Service Ambassador
hace 4 semanas
Medellín, Antioquia, Colombia Teleperformance A tiempo completoImmersive Customer ExperienceWe're seeking an empathetic and proactive individual to join our team as a Customer Service Associate. With a presence in over 91 countries, we're the industry leader and a certified Great Place to Work.As a member of our team, you'll enjoy a competitive salary of $2'200.000, along with performance bonuses and opportunities for...
-
Customer Service Expert for Consumer Experience
hace 3 semanas
Medellín, Antioquia, Colombia SOLVO S.A.S A tiempo completoAbout Us: At SOLVO S.A.S, we thrive on the passion for people and strive to deliver exceptional customer experiences. Our mission is centered around fostering meaningful connections between clients, customers, colleagues, and non-profit partners.We Offer: A competitive salary of approximately $550-$700 USD per month, depending on experience and...
-
Senior Accounts Receivable Specialist
hace 3 semanas
Medellín, Antioquia, Colombia United Parcel Service Of America A tiempo completoAt United Parcel Service Of America, we're seeking a highly skilled Senior Accounts Receivable Specialist to join our team. As a key member of our Credit Card group, you will play a vital role in ensuring timely completion of all AR US CC tasks.Job SummaryThe ideal candidate will be responsible for managing Credit Card Exceptions that did not auto-match and...
-
Medellín, Antioquia, Colombia Lean Tech A tiempo completoAt Lean Tech, a rapidly growing organization based in Medellin, Colombia, we are seeking an experienced Senior UI/UX Designer to join our team. As a key member of our design department, you will play a vital role in shaping the user experience for our innovative products and services.About the RoleWe offer a competitive salary of $80,000 - $100,000 per year,...
-
Senior Accounts Payables Operations Manager
hace 2 días
Medellín, Antioquia, Colombia Sd Solutions A tiempo completoAs a seasoned professional, you will be leading the implementation of Tipalti's cloud-based accounts payable automation solution for Sd Solutions' clients. This role requires exceptional project management and customer service skills to ensure a seamless experience for our customers. Key responsibilities include guiding clients through technical...
-
Customer Service Representative
hace 3 semanas
Medellín, Antioquia, Colombia Solvo Global A tiempo completoCustomer Service RepresentativeWe are seeking highly enthusiastic individuals to join our team as Customer Service Representatives.We are dedicated to providing exceptional customer service and ensuring client satisfaction.Responsibilities:Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring...
-
Procurement Senior Administrative Specialist
hace 4 semanas
Medellín, Antioquia, Colombia UNITED PARCEL SERVICE A tiempo completoExplore your next career opportunity at a Fortune Global 500 organization.We are seeking an experienced Procurement Senior Administrative Specialist to join our team in Medellin, Colombia. This is a permanent position that offers a competitive salary and benefits package.Job Description:This role performs advanced administrative responsibilities, including...