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Senior Quality Assurance Professional
hace 1 semana
About the Role
Sutherland's Senior Quality Assurance Professional will oversee the day-to-day operations of QA teams, ensuring adherence to sampling plans and completion of audits. The successful candidate will provide accurate and actionable feedback, track performance indicators, and conduct regular QA reviews.
The ideal candidate will possess strong organizational qualities, confidence, and sound communication skills. They should be able to analyze trends, perform root cause analysis, and implement corrective measures to improve quality and efficiency.
Key Responsibilities
Manage QA team productivity and effectiveness, conducting transaction auditing sessions and JMS sessions for Q-representatives.
Ensure each team member understands company policies and guidelines, promoting a collaborative work environment.
Track and manage performance indicators, such as QA productivity and customer service standards.
