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Quality Assurance Lead

hace 7 días

Barranquilla, Atlántico, Colombia Sutherland Global A tiempo completo
Responsibilities:

  • Manage daily QA operations to ensure adherence to sampling plans and completion of audits.

  • Collaborate with QA and Service Delivery teams to address operational challenges and implement corrective measures.

  • Track and analyze performance indicators such as QA productivity and customer service standards.

Qualifications and Skills:

  • Strong understanding of QA metrics, sampling methodologies, and performance thresholds.

  • Proficient in MS Office tools, including Excel, Word, and PowerPoint.

  • Excellent communication and leadership skills, with the ability to motivate and guide team members.