Lead HR Operations Supervisor
hace 4 semanas
At Johnson & Johnson, we're driven by a shared passion to improve the health and wellbeing of people around the world. With more than 130 years of experience, we've become one of the world's most trusted companies, with a strong commitment to innovation, quality, and customer satisfaction.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. We're uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve.
We are searching for the best talent for HR Operations Supervisor to be in Bogotá.
Job DescriptionThe HR Operations Supervisor is responsible for leading and managing a team of HR professionals, ensuring the efficient and accurate execution of the organization's HR processes and policies.
This role focuses on optimizing HR operations by driving continuous improvement initiatives and ensuring compliance with quality standards and response times.
The Supervisor will oversee key operational processes, such as Due diligence, offer generation and extension, onboarding, hires and job changes in Workday, document file administration, social security, and other HR systems connected to employee life cycle management, while also identifying areas for improvement and implementing innovative solutions to increase efficiency and reduce errors.
Additionally, this position will serve as the main point of contact for resolving complex issues and will support senior leadership in decision-making related to people management.
The successful candidate will create a collaborative and high-performance environment, developing team talent and guiding the team towards achieving its goals.
Responsibilities- Case Management and daily operations
- Lead the team in receiving, assigning, and processing complex and local HR-related cases within the case management system, ensuring timely updates, accurate classification, and proper handling of each case.
- Oversee the identification of challenges and opportunities within case management, providing guidance and support to the team while escalating issues to senior management as needed.
- Ensure the integrity, completeness, and accuracy of all transactions and documentation, maintaining compliance with company policies and legal requirements.
- Manage and update the knowledge management system with new documents and guidelines, ensuring all team members have access to the latest information and best practices.
- Proactively monitor case progress and team performance to identify areas for improvement, ensuring all service level agreements (SLAs) and quality standards are met.
- Drive policy and legal compliance across all HR processes, coaching the team to adhere to regulations and maintain high standards in all interactions.
- Serve as a point of escalation for team members and provide direction on how to effectively resolve cases using available self-service options, systems, and tools to empower customers and streamline processes.
- Foster a collaborative team environment by facilitating daily huddles, setting clear priorities, and ensuring alignment with departmental goals and objectives.
- Oversee the document and filing administration for both employees and candidates, ensuring all records are accurate, up-to-date, and securely managed.
- Associate's/Bachelor's Degree
- 3 years of related experience
- Leadership and people management experience
- Excellent communication (oral and written) skills
- Employment laws and practices
- Service Center experience, HR and/or Payroll Service Center preferred
- Advanced understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR)
- Experience using Case Management tools (ideally SFDC)
- Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology
- Excellent communication (oral and written) skills
- Language's skills: Advacned English (oral and written - required)
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.
BenefitsJohnson & Johnson offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
LocationThis role is based in Bogotá, Colombia.
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