Customer Service Liaison

hace 2 semanas


Perímetro Urbano Barranquilla, Colombia Auxis LLC A tiempo completo
About Auxis LLC

Auxis LLC is a leading provider of business process outsourcing solutions, dedicated to delivering exceptional customer service and support to its clients.

Job Description

The Passport Advisor role is a key position within our customer service team, responsible for providing top-notch support to clients seeking passport and visa services.

Responsibilities
  • Provide expert guidance to customers on passport and visa requirements and processes.
  • Ensure accurate and efficient resolution of customer inquiries and issues.
  • Foster strong relationships with customers through empathetic communication and issue resolution.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date on industry developments and regulatory changes affecting passport and visa services.
Requirements
  • High school diploma required; degree in relevant field preferred.
  • 1-2 years of customer service experience in a fast-paced environment.
  • Excellent verbal and written communication skills, with ability to communicate complex information clearly.
  • Proficient in computer systems and software applications.
  • Strong analytical and problem-solving skills, with ability to multitask and prioritize tasks effectively.


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