Technical Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completo

About Charger Logistics: Charger Logistics is a premier asset-based transportation provider, dedicated to delivering your goods efficiently and within budget. Our extensive fleet is equipped to manage a variety of freight types, including dedicated shipments, specialized transportation, temperature-sensitive items, and hazardous materials.

Position Overview: We are seeking a dedicated individual to become a vital part of our help desk team at our Brampton location.

Key Responsibilities:

  • Deliver daily desktop assistance by identifying, researching, and resolving technical challenges. Analyze and address or escalate issues related to data and voice systems.
  • Utilize IT ticketing systems, including SharePoint and proprietary platforms, for managing requests and tracking activities.
  • Configure, troubleshoot, and refresh Windows 10 in a Microsoft network environment across desktop and laptop devices, as well as network printers and online O365 applications.
  • Execute moves, adds, and changes while adhering to the appropriate change management protocols.
  • Co-manage the cloud-based Office 365 platform, focusing on OneDrive, Skype for Business, MS Office, MS Teams, MS Intune, Outlook, and Exchange.
  • Set up and deploy device policies through MDM/Intune.
  • Assist in the development and documentation of IT policies and procedures.
  • Oversee the inventory of small equipment in DC offices and provide support for on-premises hardware and software.
  • Maintain the audio/visual systems in conference rooms, including Zoom Rooms.
  • Coordinate with local facilities and third-party service providers to support IT and infrastructure systems, including network/server equipment and power/data cabling.
  • Inform IT Management of any changes in Information Technology that could impact escalation processes, major outages, or staffing issues.
  • Create and maintain regular reports on system metrics and review service desk performance indicators to meet or exceed established service level agreements (SLAs).
  • Collaborate with global IT teams and systems as adopted by the organization.
  • Engage in team meetings and relevant corporate activities.
  • Participate in performance feedback sessions and contribute to coaching and technical direction, including the annual review process.
  • Contribute to the continuous improvement of standards, processes, and procedures necessary for delivering high-quality service, while auditing and analyzing systems for security and data integrity.
  • Engage in innovation initiatives within PCI.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of progressive experience in IT systems supporting Office 365.
  • Preferred 2+ years of experience in supporting Office 365 applications such as SharePoint, Teams, Outlook, OneDrive, Groups, and Yammer.
  • Experience in supporting users in hybrid on-premises and Azure Active Directory (AAD) environments.
  • Strong analytical, problem-solving, and IT troubleshooting skills across desktops, laptops, and mobile devices.
  • Proficient in Microsoft Windows 10 within a corporate setting.
  • Understanding of IP networking concepts, Wi-Fi, and remote access technologies.
  • Excellent interpersonal, verbal, and written communication abilities.
  • Capacity to adapt quickly to new situations and shifting priorities.
  • Able to work under pressure, meet deadlines, and manage multiple projects simultaneously.

Benefits:

  • Competitive salary package.
  • Comprehensive healthcare benefits.
  • Opportunities for career advancement.

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