Collections Specialist
hace 2 semanas
Zimmer Biomet is seeking a highly skilled and motivated Collections Specialist to join our team. As a key member of our Global Business Services (GBS) team, you will play a critical role in maintaining past due and credit risk at a minimum.
Key Responsibilities- Monitor assigned customer accounts and follow up on past due accounts in a timely manner.
- Establish and maintain effective relationships with customers, internal stakeholders, and the Sales Organization.
- Provide excellent customer service by responding to queries, resolving issues, and disputes raised by customers.
- Collaborate with the offshore BPO Team to optimize collections and cash applications.
- Research and resolve queries, disputes, complaints, and short payments in a timely manner.
- Respond promptly to all emails and inquiries from internal and external customers.
- Close collaboration with Customer Service and Sales Organization on a daily basis.
- Build strong rapport and working relationships with key customers.
- Maintain well-documented customer files and track collection efforts in the collection tool.
- Identify and escalate credit risks and uncollectable accounts to management.
- Timely escalation of issues and concerns that cannot be resolved to management.
- Analyze accounts daily before releasing orders on hold.
- Monitor credit limits and terms for customer accounts and suggest adjusted credit limits if necessary.
- Work towards established goals and meet metrics (number of calls, amounts collected, bad debt, etc.).
- High School Diploma or equivalent.
- 2 Years of relevant work experience or combination of work experience and advanced education.
- Preferred experience in accounts receivable.
- Ability to read, write, and speak English fluently.
Zimmer Biomet offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and has a strong sense of belonging.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful workplace culture.
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